ShopBack Cash Back from AliExpress Rejected

Hi all,
Hoping to get some advice. Purchased an umidigi f2 from aliexpress with the shopback 15% cash back and the transaction was not tracked. So I sent in a request to have the transaction authorised. They responded it takes 14 day so I waited over two weeks and sent a follow up email this Morning and just received this response

Thank you for your patience!

Upon receiving the updates from AliExpress, your Missing Cashback claim for Order ID 8009802485204216 was rejected because your order was not attributed to ShopBack.

While you have made a purchase on AliExpress via the ShopBack platform, the following scenarios may have disrupted the trackability of your transaction:

  1. Using promo codes that are not eligible for cashback
  2. Opening of web pages (including search sites, social media, store sites, promotional/discount sites) or web browsers after clicking through ShopBack
  3. Clicking through to another page from a banner or an advertisement on the store’s website whilst shopping

Here are some tips to ensure a successful transaction:
1. Avoid the above-mentioned scenarios during your next purchase
2. Clear your shopping cart before clicking through ShopBack
3. Use a Private Window or Incognito mode on your browser
4. Please disable Antivirus/cleanup or Adblocker application completely as it may disrupt the tracking of cashback

We hope these tips and tricks will help you in getting your next (and subsequent) Cashback tracked successfully. Feel free to reach out to us at any time should you have any further questions.

Happy shopping!

Unfortunately the phone has just had its tracking number created to I can not cancel the transaction… Any recommendations as this is a rebate of $45?

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Comments

  • +1 vote

    That's the risk you take with cashback referrals. Nothing we can do about it if their support is refusing to help.

  •  

    Try contacting AliExpress?

  • -1 vote

    While you have made a purchase on AliExpress via the ShopBack platform, the following scenarios may have disrupted the trackability of your transaction:

    Did you do either of the 1/2/3 things?

    Any recommendations as this is a rebate of $45?

    That ship has sailed…….

  • +1 vote

    Just had similar happen with a purchase i did on Friday for Nike with the 20% off code and 9% cashback. No tracking although it shows in my shopback history i clicked on their link. There needs to be an easier way like enter a shopback code with the retailer.

    •  

      i did on Friday for Nike with the 20% off code and 9% cashback

      Errr T&Cs say

      Using promo codes that are not eligible for cashback

      So no shopback for you. Double dipping isn't allowed.

  •  

    Hi all thank you for your input … I have followed up with shopback and they have agreed to honor the Cash back. I suspect they had not heard back from aliexpress and automatically rejected it and now the lantern festival is over they have gotten a response and accepted the tracking

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