Warranty Issues with Tomtop. Has Anyone Else Had a Similar Experience with Them?

LRiddler2018 on 21/02/2020 - 09:23

My experience:

I bought Haylou GT1 Mini TWS Earphones from TOMTOP in July'2019.

The charging box suddenly stopped working this month. Since this item comes with 1 year warranty, I lodged a claim with them.

They asked for a video of the problem to be uploaded to youtube, which I did.

Their initial response was that I have used the item for a long time!?!

When I reminded them of their obligation to honor warranty claims, they offered me a nominal refund (equal to half the price of a replacement charging box on Aliexpress).

It is a valid warranty claim; defect has been proven with evidence, why use delaying tactics then?

Just wondering if others have also had similar warranty related issues with them?

Thank you

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Comments

  • Typical16-bitEnjoyer on 21/02/2020 - 10:52
    +2

    This is pretty much expected when you buy from AliBaba clones.

    You're lucky you even got a response.

  • brendanm on 21/02/2020 - 11:21

    I bought Haylou GT1 Mini TWS Earphones from TOMTOP

    Why? You didn't feel like buying from amazon for easy warranty/returns?.

    • Riddler2018 on 21/02/2020 - 11:26

      Do you only ever buy an item from a specific shop for easy warranty/returns?

      • brendanm on 21/02/2020 - 11:33
        +2

        If the price is close, yes. What sort of warranty service did you expect from some dodgy Chinese drop shippers? It's not like you were saving hundreds of dollars, they are $30 earphones.

        • Riddler2018 on 21/02/2020 - 11:49

          Price tag for the purpose of warranty claim is irrelevant.
          I'd claim warranty on a $30 item - if it comes with warranty. Won't you?

          None of the drop shoppers advertise themselves as being dodgy - hence, my question: Has Anyone Else Had a Similar Experience with Them?

          • brendanm on 21/02/2020 - 12:09
            +2

            @Riddler2018: I never said price had anything to do with warranty. I said if the prices are close, why would you bother with a random dropshipper over Amazon?

            All drop shippers are dodgy. They aren't in Australia, so the warranty is basically worthless. There is no way to get them to comply.

            • Seraphin7 on 21/02/2020 - 13:37
              +1

              @brendanm: 100% agree. A couple extra bucks to buy from a "name brand" is money well spent.

          • Typical16-bitEnjoyer on 21/02/2020 - 15:35

            @Riddler2018:

            I'd claim warranty on a $30 item - if it comes with warranty

            The warranty is worthless. If they ignore you or refuse to refund/repair, what can you actually do about it? Absolutely nothing.

            Better off sticking with eBay or Amazon.

  • petry on 21/02/2020 - 11:28

    no different to australian stores…contact your card issuer..

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