eBay Faulty Item Return Policy Got Changed

Skymstr on 03/03/2020 - 18:29

Just sharing a bit of my experience with ebay regarding their recently changed return policy. The overall purpose of sharing this is online marketplace awareness.

Scenario: Sold one desktop through ebay and after receiving the item, the buyer claimed that the item is damaged. Immediately, requested to send it back to us for full refund. We protect all of our items through warranty stickers and they are tagged in such a way that if the desktop/ laptop is opened, the warranty tag needs to be altered which will leave permanent mark. After receiving the the desktop back we found that the desktop was altered which includes removal of the sticker as well. Communicated to ebay to ask for help and they said, "Due to the number of altered return cases we received for past few years, we decided to remove that option from the ebay and ebay will no longer support such returns". The only thing they are going to support if a different item is returned.

So, to the sellers selling through ebay, please be cautious.

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Comments

  • JimmyF on 03/03/2020 - 18:54
    +1

    We protect all of our items through warranty stickers

    These mean nothing, and are not enforceable. Basically illegal to reject a claim because the sticker was broken.

    the buyer claimed that the item is damaged

    Was it damaged? What was the issue they claimed they had? Can you reproduce the issue?

    Communicated to ebay to ask for help

    As above, was the item really faulty, as the sticker outcome means nothing.

    • Skymstr on 03/03/2020 - 18:59
      +1

      The purpose of using the sticker is to get indication of the possible issue. If the item was DOA, we will happily accept the return but after receiving, we found that its both damaged and altered.

      • JimmyF on 03/03/2020 - 19:27

        The purpose of using the sticker is to get indication of the possible issue

        Things you didn't say

        we found that its both damaged and altered.

        Damaged from shipping?

        What was 'altered'? Its a desktop.

        Did they remove something or add something?

        Honestly people do this all the time. I never use a 'desktop' from ebay as its shipped. The seller normally wants to screw me over on SSD drives or uses some cheap nasty no name thing, or doesn't have the RAM I require. So one of the first things that is changed is the SSD/RAM once I confirm what was shipped is working.

        But if its faulty, its returned to 'stock'.

        Its not the end of the world. Did they ship back what you shipped them?

        Was what was shipped back, damaged in transit to them in the first place?

        If yes to both, then the buyer is right, refund and move on.

  • Bignudge on 03/03/2020 - 19:04
    +1

    There's a reason why I'd only ever buy on Ebay but never sell.

    It's too hard to prove you're in the right all the time.

    Ebay doesn't give a crap what happened to an item or how it happened. All they know is that the buyer returns a tracked package to you. Once it's marked as delivered… then the buyer's money is returned.

  • Hithere on 03/03/2020 - 19:09
    +3

    Ebay will side with the buyer 99% of the time no matter what the seller does to protect themselves.

    Nowadays it's not even worth talking about it to eBay, just refund the buyer's money and move on.

    Hopefully you've factored in returns and refunds in your selling prices.

  • SnoozeAndLose on 03/03/2020 - 19:13

    Selling on eBay has risk, seller normally put up the price cater for this.

    It is like supermarket reduce staff when self checkout introduce but they put in extra cost for people steal or not weighting correctly.

    What eBay care is you keep selling, they can take their cut.

  • singingwolf on 03/03/2020 - 19:20

    I agree but somehow had an OK outcome from eBay. I had buyer recently return an item with no packing. I advised eBay and they allowed only 50% refund. This was because I am unable to replace the item with my supplier without original packing.

  • MuddyClear on 08/04/2020 - 01:09

    This OP is dodgy. Now selling laptops with HD display but advertising it as FHD! Wouldn’t buy anything from this company.

    • Skymstr on 08/04/2020 - 09:06
      -1

      Hi, please check the details properly before making any statements.

      • MuddyClear on 08/04/2020 - 11:17
        -1

        The model has no FHD screen according to dell website. You stop making things up. changing your post from HD to FHD with lies isn’t going to help you.

        • Skymstr on 08/04/2020 - 12:12

          The service tag of one of the laptop is 6YJHYF2. Check the Dell website and respond accordingly please. Quite often there is a difference whats in the paper and whats in reality. Blaming others based on just your understanding is not probably the right way and similar to pointing finger towards yourself.

          • MuddyClear on 08/04/2020 - 14:15
            -1

            @Skymstr: Then you need to mention these aren't base configurations. I find it convenient that all of a sudden all these units for FHD screens after complaints it was just HD. Given what I've read in this post I wouldn't buy from you.

            • Skymstr on 08/04/2020 - 15:22
              -1

              @MuddyClear: Hope you understand about the difference between query and complain.

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