[Advice Needed] Bought Quilton Tissues Online but Lost in Delivery - What to Do Next?

blitzzbargain on 10/03/2020 - 00:18

Hi,

Last week I ordered 2 packs of 48 rolls of Quilton toilet tissues through Amazon. But so far it has not been delivered.
According to the delivery tracking, the last move is that the package is in an Auspost facility.

I contacted Amazon and I was informed because it has not been delivered yet, it is presumed missing because the delivery tracking system has not been updated for a few days.
So I have two options: 1. replacement items (different brand - $ 130 x 2 $ 260 because the original brand is not in stock) or 2. a full refund.

I'm not so happy about this. I have trouble finding toilet rolls in supermarkets in my area.

I don't believe it is coincidently "missing".

How is this being investigated thoroughly so that a package is not easily gone "missing" and find the culprit?

Please advise what I can do?

Thanks

Food & Grocery

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Comments

  • zonra on 10/03/2020 - 00:21
    +9

    Please advise what I can do?

    You have two options:

    1. replacement items (different brand - $ 130 x 2 $ 260 because the original brand is not in stock) or 2. a full refund.
    • burningrage on 10/03/2020 - 07:29

      I am finding with Amazon if things hit the roof, they won't push the supplier/vendor to do the right thing and just offer you refund.

      In other words, don't rely on Amazon (or even Ebay) to help you much if there is a delivery issue.

      Don't get me wrong, Amazon delivery speed when things are working are excellent. I got most of my stuffs within time frame or sometimes even earlier (quickest is 1 day) but when vendors don't do the right thing, things will go wrong really quickly.

  • spackbace on 10/03/2020 - 00:37

    You called Amazon, but you didn't call Auspost?

    • blitzzbargain on 10/03/2020 - 00:41

      I will call Auspost in the morning to find out what happened.

      • spackbace on 10/03/2020 - 00:43

        Lol yeah that's kinda important to talk to the people in charge of your parcel…

        • blitzzbargain on 10/03/2020 - 00:46

          Yeah I agree. I just found out 2 hours ago from Amazon that they treated my package as "lost". Hence why I am not that happy as I was still expecting the package would be delivered.

          I guess I won't get a straight answer.. like we will get back to you.. etc.

  • Mechz on 10/03/2020 - 00:46

    Just be at your supermarket when they open in the morning and get a refund.

    • blitzzbargain on 10/03/2020 - 00:48

      I bought it from Amazon.
      The issue is that I can't get any toilet rolls at any supermarkets in my area.

      • Mechz on 10/03/2020 - 00:52
        +2

        They all get stock nightly unless you're in a special remote area or something?

      • BewareOfThe Dog on 10/03/2020 - 09:01

        Most Aldi stores get theirs in overnight, and open at 8:30 in the morning. Might be worthwhile getting to a store at 7:30 (if there is one near you)AM. Just remember Aldi Toilet Rolls are made in Australia by …..? Either Sorbent or Quilton.

        As per @Mechz below, #colesworth & some Aldi stores get theirs during the course of the day.

  • Stewardo on 10/03/2020 - 00:57
    +3

    Use the newspaper or a hose.

    • [Deactivated] on 10/03/2020 - 12:44

      Clog the toilet and you're stuffed.

      I mean the toilet is stuffed.

  • Doyen on 10/03/2020 - 01:24
    +3

    Bikies

  • gooddealmate on 10/03/2020 - 04:42
    +2

    I'd give it another few days. Chances are it will still be delivered.

    • kerfuffle on 10/03/2020 - 05:16

      Yeah, this. My parcel was also deemed lost from AusPost (as it took far too long to deliver from a suburb 20km from Sydney CBD to a suburb 2km from Sydney CBD, but showed up eventually

  • TEER3X on 10/03/2020 - 05:27
    +2

    Wow, I really had a feeling this would happen.

    Crazy

  • apsilon on 10/03/2020 - 06:07
    +4

    Why do you need 96 rolls of toilet paper? You're part of the problem that's creating the current supply issue. Buy what you need, not what you need for the next 6 months.

    • Bargain80 on 10/03/2020 - 15:27

      maybe OP has 6 kids?
      or it's a collective order with other family members?
      who knows.
      don't be too judgmental without knowing the full picture.

  • mskeggs on 10/03/2020 - 07:09
    +6

    You would be a fool not to spend $260 on many more toilet roles than you need, right now, when they are trading at the highest price in history.
    Buy high, sell low is my motto!

  • EightImmortals on 10/03/2020 - 07:47
    +3

    Call the police…ask for the Bog Squad!

  • [Deactivated] on 10/03/2020 - 08:31
    +3

    Parcels not progressing for days is the new norm for Australia Post. It's standard.

    • blitzzbargain on 10/03/2020 - 09:33

      You might be right. Amazon call centre staff mentioned that it is assumed lost, that's why I have the same assumption. They were about to give me a refund.

  • BewareOfThe Dog on 10/03/2020 - 09:04

    Also, try food wholesalers/party goods suppliers, that do catering in your area (or supply restaurants). Hopefully they sell direct to the public.

  • redforever on 10/03/2020 - 09:34
    +1

    You paid almost 3 dollars for a roll of toilet paper?

  • Yummy on 10/03/2020 - 09:43

    Holy sh1t $260 for toilet papers?!

  • Porker on 10/03/2020 - 10:11

    My Amazon package was delayed by Australia Post for a few days - I got it in the end though.

    What timeframes are we talking about here for your order, posting and updates etc? Gone are the days when you could get a parcel/letter in 2 days for regular post, and then add to that weekend and public holidays (at least for Victoria recently).

    The last time I ordered Quilton rolls from Amazon was pre Corona-toilet craze and it still took over week to get to me - it may be that large parcels are handled differently with Aust Post.

    • blitzzbargain on 10/03/2020 - 10:14

      It was due to arrive last Thursday and it was postponed until Friday last week.
      Then I contacted Amazon last night, he said it was considered "lost" because there were no activities for 4-5 days. Then, I wrote to this forum for an advice :)

    • [Deactivated] on 10/03/2020 - 12:45

      it may be that large parcels are handled differently with Aust Post.

      They wipe their arse with it first. 😂

  • frondono on 10/03/2020 - 10:37
    +1

    Auspost are useless, I'd take the refund and wait for them to rock up tomorrow.

  • Bargain80 on 10/03/2020 - 15:28

    have you check at the truck driver's home?
    most likely the TP ended up at the driver's house.

    • jimbobaus on 10/03/2020 - 16:25

      Except amazon box everything they ship.
      No way the postie knew what was in the box.

  • lainey13 on 11/03/2020 - 23:43

    Are your replacement rolls made out of organic trees or what?? That's a very high cost if that's the actual value of the replacement. If you paid a lot less then.. just take that?!

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