PSA: Woolworths Have Changed Their Returns Policy, Specifically for "Change of Mind" Returns (Updated Sept 2020)

March 2020

Per Woolworth's website

If you’ve changed your mind

Except for the specific exclusions mentioned below, we will refund the purchase price where you have simply changed your mind and you return a product to us unopened, in its original packaging, within reasonable best before dates and with clear proof of purchase.

Change of mind refunds are not available for:

• transactions with a value greater than $30 unless you have a receipt; or
• Third Party Gift Cards after activation.

From Wednesday 11 March 2020 until further notice, we will not provide a refund where you have simply changed your mind about products purchased from Woolworths in the following categories:

• Toilet paper
• Paper towel
• Tissues and serviettes
• Medicinal (pain relief)
• Cleaning (anti bacterial wipes, sprays and cleaners, disposable gloves)
• Feminine hygiene and incontinence
• Baby wipes
• Pasta and pasta sauce
• Canned food (fish, vegetables, soup, fruit and canned meals)
• Flour and Bread Mixes
• Cooking Oils
• Rice

https://www.woolworths.com.au/shop/discover/about-us/returns…

Edit:

Oops, forgot to mention rainchecks have changed too:

Rainchecks

From Wednesday 11 March 2020, rainchecks will not be available on any advertised stock purchased until further notice. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion in store at a Woolworths Supermarket or Woolworths Metro store.

Update 1 September 2020

If you’ve changed your mind
Refunds

• From 1 September 2020 until further notice, we will not provide a refund where you have changed your mind about products purchased from Woolworths.

• If you have purchased additional items, we encourage you to share with those in need, in particular the elderly and most vulnerable.

Exchanges

We will happily provide an exchange where you have changed your mind about a product purchased from Woolworths provided that the product:

is returned to us with a receipt within 30 days of purchase;
is in its original condition, including with packaging; and
has not been used and, if a perishable product, is not expired or within 2 days of expiry.