Hello everyone,
Had a delivery scheduled today from Kogan who use Allied Express to deliver their orders. I woke up at 8am and began working in the study which is right next to the front door. 10:30am rolls past and I get am email telling me an attempt at delivery was made but no one was home so a card was left. At this point I give them the benefit of the doubt and walk outside to look for said card which is no where to be found. This makes it clear to me that no attempt at delivery was made, I don't even know if the driver took the package out of the depot!
I call the customer support team who advise me that there was an attempted delivery and they can reschedule the delivery or can pick up from the depot but they can't contact the driver or do anything else and offered no sympathy or apologies (guess they must be numb to all the calls they receive from dodgy drivers).
This is just crazy to me and must be happening all the time because I get some auspost deliveries where no card is present and I literally have to rock up to the post office and ask if they have any packages for me. How do the driver's get away with this and how can I prevent it in the future?
Do you guys have any similar experiences?
UPDATE: Turned out they did leave a card and subsequently delivered it today…. to the WRONG ADDRESS. Had to call up customer service after getting a notification telling me that it's been left with no signature but nothing turning up outside my house. Customer services tells me that the driver is no longer in the area and therefore, will go try and retrieve it TOMORROW. No apologies, no sympathy just business as usual for these guys. So annoying.
Kenny
Australia Post do the same thing all the time to me.