I've had a few issues with the good guys (TGG) concierge program and also the Woolworths/Coles Myer gift cards.
I currently have 3 products purchased from TGG with the extra concierge warranty. I'm meant to receive X3 $20 gift cards per product per year for 3 years I believe (that's about $180 value per year).
They send them out via SMS or email and usually have a short expiry.
However, I noticed I wasn't receiving them. I contacted them & they said they had sent them to my mobile number and suggested there may have been something wrong with my phone service for a reason of not receiving them. Has this happened to anyone else?
I sent screenshots of the messages from them and phone activity as proof of never having received them and my phone having normal services. As "good will" they then sent the ones I hadn't received via text to my email and I then opted to receive future $20 credits via email.
They started sending them via text again & again similar issue and again as "goodwill" they sent via email only for me to find out at TGG store that the gift card number doesn't work and after calling them again they told me their system generated these vouchers and the same code was sent to me and also to someone else and that the other person had used the code already. They apologised and sent me a new code which I made a purchase online instead of going into store in case it didn't work again.
With the Woolworths/Coles gift cards which have been posted on OZB they are commonly known to take a long time. I purchased last Dec and still waiting. The previous time I had waited +3 months & then I contacted them asking for the gift cards.
I wonder if this program purposely does not send out the credits to certain customers until customers contact them?
Would love to know if anybody has had similar experiences & whether its possible that this program is banking on people not asking for what they've purchased.