SINGAPORE, 16 March 2020 - In light of recent travel restrictions imposed by various governments, including Singapore, Australia and India, in response to the Covid-19 outbreak, AirAsia is making the following provisions available for guests who are unable to travel due to their travel history, nationalities or respective travel bans.
Move flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight time without additional cost, subject to seat availability; OR
Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.
The above options are available for flights ticketed prior to 7 March, for flight departure until 30 April.
Guests who wish to choose any of these options when making voluntary changes to their travel plans may do so via support.airasia.com.
Meanwhile, guests whose travel plans are affected by restrictions or cancellations are advised to refer to the Covid-19 Refund Request Guide.
AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
AirAsia is closely monitoring the public health situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsiaSingapore) for the latest updates, or contact our customer support team at support.airasia.com.