My partner and I had a hotel booking in May and obviously since all international flights with Virgin Australia have been cancelled we will no longer be able to go on our trip.
I'm sure many people are in the same boat and would like to know if anyone else has been able to reschedule or change their non-refundable hotel bookings with Hotels.com?
I haven't tried contacting them yet as there is a message on their website discouraging people from calling unless your hotel booking is within the next 72 hours. However the booking was for a hotel under the Marriott umbrella and on their website it states they are offering refunds on hotel bookings until the 30th of April even for those with more restrictive bookings. However, since I haven't booked directly through them I need to get in touch with Hotels.com.
Anyone had a similar experience? If so, how did you go?