Entertainmment Book and Coronavirus / COVID-19 Shutdowns?

Lpizzin on 25/03/2020 - 07:14

Just wondering… with the shutdown of in-house dining at restaurants & cafes, along with many activity & travel due to the Coronavirus/COVID-19 pandemic, what do you think will happen to purchasers/e-subscribers of the Entertainment Book? A refund? An extension?

It seems odd in the wake of the largest event to ever impact of our restaurant industry, that the company whose majority of business comes from that industry, has remained silent. No email. No social media posts. No in-app notification. Nothing.
Note: I am not looking to kick any business while they are down by demanding any form of discount,
all I am asking for is communication regarding a subsription that I purchased. Even just a simple "We are currently working on a solution, stay tuned for updates"

In a time where almost every single cafe/restaurant has sent out or posted some kind of update relating to COVID-19, the company that contributes "$120 million worth of revenue to restaurants featured in our program" remains silent on all fronts?
Something seems off…

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Comments

  • ozhunter on 25/03/2020 - 07:44
    +2

    I'd assume expiry dates remain the same.

  • beesquared on 25/03/2020 - 07:48
    +4

    I had an email promoting the Book for next year and highlighting the benefit to the local clubs who get a benefit from the sale. I have no expectation of a discount or extension, a lot bigger problems to worry about than sinking the boots in to companies that may not exist in the coming months.

  • jimbobaus on 25/03/2020 - 08:30

    what do i think will happen?
    Nothing will happen

  • mskeggs on 25/03/2020 - 08:52
    +2

    Wow, can’t believe you took the risk not to use all the coupons months after release!
    You didn’t even post on here to give them away when it became clear you wouldn’t be able to use them all.
    You maybe lucky that they don’t black ban you from buying next year after not taking these simple steps that everyone could have foreseen.

  • bobbified on 25/03/2020 - 08:58
    +5

    Seriously?

    Let me just add you to the list of priority things to be addressed. You are number 79,673,784th in the queue - please hold.

  • Archi on 25/03/2020 - 08:59

    we buy the book from a fundraiser and charity, coupons were a bonus and I think most people would have already made their money back already for the purchase of the book..
    if you haven't by now… I don't think the book is for you

  • Nutrino on 25/03/2020 - 08:59
    +1

    Resturants are going broke, and you are worried about your entertainment book. How dare you….

    • John Kimble on 25/03/2020 - 10:51

      Entertainment Book could go broke too

  • JimmyF on 25/03/2020 - 09:36
    +1

    the company ………….. has remained silent. No email.

    Thank (profanity) god!!! I'm so sick of all these company emailing me telling dribble about COVID-19 and that they're open. Yes looking at your officeworks who spammed with my no way to 'Unsubscribe' myself from the spam list, if I wanted to know if you're open I would go to your website.

    Good news it, I've been Unsubscribing from every COVID-19 spam email that I can. Thanks companies.

    what do you think will happen to purchasers/e-subscribers of the Entertainment Book? A refund? An extension?

    You have 12 months to use the vouchers. Most vouchers can still be used for 'take away'. So I don't see your issue.

  • bdl on 25/03/2020 - 10:47

    If you have the paper book, use the coupons as dunny paper, works a treat.

    If you use the app, well, make sure you keep 1.5m away from your phone after wiping. Otherwise known as faecal distancing.

  • John Kimble on 25/03/2020 - 10:51

    Did you ask them?

  • punter1 on 25/03/2020 - 11:38
    +1

    Still can use vouchers for take away

  • Jade81 on 26/03/2020 - 13:08

    I think its reasonable to ask profit businesses for a hold on fees, e.g. gyms, or another way to use it. Some examples I've seen are renting equipment or "virtual" classes.

    However this is essentially promoted as a purchase for charity. Please no one hassle these organisations. They're already going to be able to raise funds maybe zero this year.

    Use what you can on takeaway etc and please think of it as your donation to charity.

  • dahax77 on 17/05/2020 - 20:07
    +3

    I disagree with the other posters - they are not a charity, they turn a good profit and give a percentage of sales to charity. They should have extended memberships for current members who basically can't use 90% of the vouchers, they promised an 'update' for months on social media but did nothing - I definitely won't be purchasing again.

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