Rogue Deliveroo Plus Subscription

Hi All,

Hoping someone may be able to help - I recently received an email saying a payment bounced for a Deliveroo Plus account that I didn't realise I had.

Upon further investigation I realised I've been charged $18.99 a month since May last year for a premium subscription I haven't ordered with since the time. (yes, I know I should have realised earlier!)

I sent them an email requesting refund of the 10 payments of $18.99, to which they responded with a "terms and conditions state coming off period of 14 days and you confirmed via sms" etc, basically a 'lol, no'.

Is there any way for me to retrieve the $189.90?

I did not receive any receipts via email for the monthly charges over the past 10 months, nor a "your free trial is about to end" email and feel I have been duped after signing up for a free trial.

Is this just a lesson I have to learn the hard way?

Thanks in advance,

El

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Comments

  • +10 votes

    You haven't been duped. You signed up for a free trial, which has T+Cs attached to it, you agreed. Think of it as a pretty cheap lesson.

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    Here's a trick.when you sign a trial,put a calendar reminder to cancel. Give at least 3 business days to account for potential issues.

    At least it wasn't more…

  • +3 votes

    Free trials are designed to sucker people into forgetting to cancel renewal. It's a lesson learnt and they're not obliged to refund you anything.

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    To be honest with you, that was likely their goal, and I wouldn't be surprised if this was the main thing they checked with their lawyers before starting and trial promotion.
    I'm not a lawyer but the only thing I can think of is if you can't legally agree to anything (say a minor for example).

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    absent mindedness costs you money, next time be less absent minded.

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    Ask them to prove you confirmed via sms.

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    I did not receive any receipts via email for the monthly charges over the past 10 months, nor a "your free trial is about to end" email and feel I have been duped after signing up for a free trial.

    I can't think of any subscription that messages you after a monthly payment. I've have/had 12 different subscriptions for various things over time and can't think of a single time its happened.

    I was meant to get a reminder for a particular trial years ago due to a bugged trial time but never got it. The confirmation email said "You will notice a error in the trials ending time we are aware of this. You will get a email a few days before payment is due to give you notice before the payment is taken."
    First I knew they fixed it/it ended was just a you now have a pending charge email from my bank.

    I contacted the store pointed out the bugged free trial and the lack of a reminder email they said I would get and asked for a refund or partial refund. They said nope "We don't give refunds for change of mind. We only offer to cancel the next months payment but we see you have already done that. So we unfortunately can't assist you any further."
    So I paid $60 for the month and put it as a life lesson.

    Learned the following if it's bugged cancel it asap. They will do every excuse in the book to deny the issue was theirs. Also don't rely on a store to tell you when a trial is ending because they wont even if they say they do.

    I would recommend that if your bank has a cardless transaction notification via SMS service to sign up to that. So you wont find out 9+ months later that someone is charging you. :)

  • +1 vote

    So their marketing strategy worked perfectly !

  • +2 votes

    Elman.. you bring shame to Ozbargainers with a username starting with el..

    Please consider changing it.

  • +3 votes

    Is this just a lesson I have to learn the hard way?

    Yes

    I did not receive any receipts via email for the monthly charges over the past 10 months

    I've been signed up to netflix for a few years and never got one either. NONE of them want to 'remind' you you're paying for a service you might not be using, so you go cancel.

    nor a "your free trial is about to end" email and feel I have been duped after signing up for a free trial.

    Did you read what you signed up to? Free trials are that, free for xyz time and then they start charging you. They don't need to email you as you agreed this would happen. If you don't cancel within the free trial you move over to a paid account.

    Upon further investigation I realised I've been charged $18.99 a month since May last year

    I suggest you take the time each month to review your charges, you might find more of these.

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    I don't understand why people don't check their monthly CC statements and tick off the receipts.

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    Hi all,

    Usually am pretty good with keeping an eye on my transactions, but have missed this string (evidently I need to check my game on that front!)

    Good suggestion with the transaction tracker and calendar reminders (Have used the latter a few times - Rookie mistake not to do it this time) and will certainly be going back through and looking for more outliers.

    Thanks for being gentle, I figured that I would have to accept that it is indeed going to be a hard lesson, though if anyone has a way for me to get my $189.90 back from them I'll be very appreciative!

    Cheers.

  •  

    I got caught with this too, but only for a month. Like you, I didn’t receive a confirmation text message or email receipts. I also received the same reply from deliveroo. But… I did check my bank statements!

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