My gf booked her flights through Aunt Betty and now given the situation, she has to cancel all her flights.
Aunt Betty came back and offered her:
- Flight credit, but will charge $150 pp
- Refund, they will charge $250 pp
- Still wish to travel (WTF?)
This is broad daylight robbery.. I don't have a problem with that if she's canceling for a trivial reason, but seriously that's bs from them.
Apologies for the rant but wanting to see if anyone has any suggestions on how to take this further?
Cheers and take care!
Edit: I checked with JAL and they confirmed full refund will be offered. The $250 charged by Aunt Betty is really just their "handling fee" which in my opinion is absurd.
Edit 2: confirmed JAL actually cancelled the flight.