UPDATE: Thanks everyone for the advice, I'll leave this one alone! Appreciate the advice on how to handle this kind of thing in the future too
Hi everyone, hoping for some advice here, not sure if I'm being insane.
The oven in our rental started acting strange a couple of months back. The thermostat wasn't working, so it continued heating up to insane temperatures (so hot that the handle of the oven door couldn't be handled for more than a second without it being very uncomfortable), and then it started producing a horrible plasticy burning smell and some smoke. Our property manager organised an electrician came out to replace the thermostat, however the horrible smell continued. After 8 weeks of back and forth (sometimes requiring us to follow up multiple times to get a response or an update), I finally got sick of it and asked for a rent reduction of 5% from the date we requested the repair, until it was fixed. Low and behold, the oven was replaced 3 days later. In my opinion, 8 weeks is an unreasonable amount of time for this to take to be fixed - I would not have asked for a rent reduction if it was a more reasonable time, or even if they had kept me more updated during the process, rather than me having to send 2 emails and call them to get them to give me any kind of update.
They are now saying that my request for a rental reduction has confused them, as they are saying the oven was functional the whole time, and it was our decision not to use it - which I feel is a bit of a stretch, as someone from the real estate agent and the electrician both came out and both confirmed that it was producing a horrible smell, and that it was heating up to an unsafe level. I went back and claimed that I disagreed, that I didn't feel comfortable preparing food in it, etc. It's now been a week since I sent that email and they haven't responded, and I'm wondering whether I should chase it up, or let sleeping dogs lie. At this point it is mostly about the principle of it, I feel a bit defeated just letting them get away with it by just ignoring my emails again.
What do you think, should I chase the rent reduction up? Or am I being too hard on a business that is probably heavily affected by the current climate?