Ticketmaster, Cancelled Events, Refunds, Chargebacks

afoveht on 14/04/2020 - 21:21

I have tickets for a cancelled gig last Thursday. Ticketmaster have been silent - not even a generic email. If they weren't nasty enough to charge $10 or whatever it is to give me the privilege of using my own printer to print out my own tickets I might have a bit more sympathy and patience but IMO they deserve none and I'd like to get back what I can.

They have a support page with a non-committal "We'll get to you when the time is right" message and not much more. I saw this which is American I believe but IMO it does not bode well for here.

Has anyone attempted a CC chargeback against them for the current situation? Any results you can report?

Entertainment

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Comments

  • brendanm on 14/04/2020 - 21:39
    +4

    The ticketing companies are scamming pricks, as you mention, there is a fee for literally everything. I'd be doing a chargeback, you didn't get what you paid for.

  • Hybroid on 14/04/2020 - 21:43

    It took 4 weeks for them to refund the Australian Formula 1 tickets after announcing refunds so guess it's just a waiting game.

  • mskeggs on 15/04/2020 - 07:26
    +1

    I got a refund to the payment card from Ticketmaster for a show cancelled on 19th March. The refund appeared a week or so later.

  • Rockets84 on 15/04/2020 - 09:30

    I got a refund from Ticketek for a cancelled NBL basketball game, for the full amount, but it took weeks to refund me.

  • DemocracyManifest on 15/04/2020 - 09:42

    I’m still waiting on Sydney comedy festival, I think they are rescheduling and the ones who cancel get refunded, but it’s been pretty quiet

  • afoveht on 15/04/2020 - 19:31

    Thanks for the responses. I might first bother their call centre a bit when i have time to kill.

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