Trip.com Only Giving $100 Credit for Cancelled Flight

runamuck on 21/04/2020 - 23:49
Last edited 22/04/2020 - 09:18 by 1 other user

Just want to know whether anyone had similar experience and what the outcome was?

Basically a return flight was booked from Sydney to Malaysia. The Sydney to Malaysia leg was completed however the return flight could not be completed due to lock down. The flight was eventually cancelled by the airline. Now the travel agent will only give a credit of $100 for a $800 return trip.

The agent said that's the amount the airline is refunding but I don't believe them one bit. How can a one way trip back be only $100? I called the airline and they said they have no visibility, only the agent can tell me how much can be refunded. So agent can say whatever amount and I have to accept?

Any advice?

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• 

  Hybroid on 22/04/2020 - 00:19

  -4

  • $800 return flight so say $400 each way
  • minus $300 cancellation fee (Flight Centre example)
  • leaves you with $100.

  Check what the T&Cs you agreed to say.

  Which airline was it? You may be able to change flight for no fee as per their own page: https://www.trip.com/blog/coronavirus-travel-tips-airline-po…

  Of course, if they offered you that but you cancelled anyway then might be liable for cancellation charge.

  • 

    Donaldhump on 22/04/2020 - 00:28

    yeh nah, they didnt cancel the flight the airline did

    • 

      Hybroid on 22/04/2020 - 00:34

      +1

      The flight may indeed have been cancelled by the airline and they offered a rebooking on another date for no fee. If OP decided to cancel fully (and book elsewhere for example) instead of rebooking with them then may forfeit fee depending on T&Cs agreed to. Add in a travel agent who wants their cut too and gets more complicated.

      • 

        Donaldhump on 22/04/2020 - 07:17

        but thats not what happened, read the comment.

  • 

    runamuck on 22/04/2020 - 07:16

    It was with Malaysia Airlines. No rebooking was offered. The airlines just cancelled it and agent just said we will refund you with credit.

• 

  Donaldhump on 22/04/2020 - 00:29

  +3

  mate just accept the fact every person has been messed around by this virus just write it off, its not worth the worry

  • 

    AngusD on 22/04/2020 - 08:17

    That's pretty much the conclusion I've come to as well. Had about $5k spent on a trip to Malaysia Thailand (was supposed to get home on Friday, but we never actually left). Booked it ourselves through a variety of sites so had to deal with them all separately. Our hotel in KL is pretty much gone, the hotel in Phuket has given us credit towards a future booking, but that has to be within 12 months of the original booking and I'm doubtful that will be an option, our flight from Adelaide - KL (via webjet) has given us credit, Trip.com said they'd process a refund on the KL - Phuket flights within 10 days, but it's about double that now and still nothing.

    I've given up on it - if we get anything out of this towards our next holiday (if / when we ever get to travel internationally again) it'll be a bonus.

    • 

      Donaldhump on 22/04/2020 - 08:41

      yep sucks a$$ hope you get some back.

• 

  mini2 on 22/04/2020 - 00:50

  That's how the weird and wonderful world of fare base/ticketing operates. Have you ever wondered why a return ticket is only fractionally more expensive than a return flight instead of 2x the price? What they've done was charged you for the first leg of the fare as an one-way then credit the return leg. They've done nothing wrong.

  Re trip.com, my MIL currently has a fare booked through them they and doesn't sound as messy as yours despite her flight (funny enough the return leg of the fare) have been moved multiple times by the airline.

• 

  yessum on 22/04/2020 - 01:12

  +6

  That's actually not an unusual amount to be refunded for a partially used ticket. Returns fares aren't just divided equally by flight legs. I would take the 100 and cut my losses

  • 

    runamuck on 22/04/2020 - 07:23

    I see. Although I didn't expect half the the fare back, I thought $100 is unusual as the airline does not even fly domestically that cheap let alone internationally. $30 was the fare and $70 was taxes.

  • 

    stratbargain on 22/04/2020 - 10:56

    Reminds me of the time I got an amazing "bargain" when I booked tickets with Tiger for buy one way and get the return for $1… well you can probably guess how this story goes.

• 

  Belv on 22/04/2020 - 08:04

  Was the flight with Air Asia or Malaysia air?

  • 

    Donaldhump on 22/04/2020 - 08:41

    -4

    if it was Malaysian air the cancellation may have been a blessing

  • 

    runamuck on 22/04/2020 - 09:48

    Malaysia airlines

• 

  Thrawn on 22/04/2020 - 08:53

  At least some of the difference is the taxes. There's a $60 passenger tax departing from Sydney plus higher airport tax. Taxes departing from Malaysia is much smaller. The base fare is probably about $650.

• 

  hmac on 22/04/2020 - 09:11

  +2

  Each leg is not priced equally. That is how airlines work and how it has always been.

  I am in a similar situation with Qantas. Return flight was $704, we used the first leg but can't use the second due to cancellations. Our refund is $45 for the return leg.

  I didn't believe it at first and had the same reaction, but if you google this, it's a thing with airlines :(

  • 

    jimbobaus on 22/04/2020 - 09:35

    +1

    This, we had a flight on Singapore Air to Japan,
    Pricing was like this:
    Mel-SG $399.00
    SG-NRT: $1.00

• 

  kt on 22/04/2020 - 10:39

  When refunding partially used return airfares, airlines deduct the cost of a oneway ticket from the return ticket cost. These are invariably a lot higher than half the cost of a return ticket, hence the small refund.

• 

  saimone on 22/04/2020 - 10:40

  -1

  Collect the $100 and move on