I was originally planning to fly to Korea /Vietnam over Easter but as Korea was one of the early outbreaks, Vietnam Airlines had actually cancelled flights in early March.
After many hours on hold, I finally managed to get ahold of Aunt Betty via phone and they confirmed via email - "Your refund will be processed by the airline and can take approximately 12 weeks"
I thought 12 weeks is OK considering we didn't have to pay any exorbitant cancellation fees or put up with credit. However, in I'm starting to think in 12 weeks time there might not be an Aunt Betty or FC anymore so I'm getting nervous.
What's everyone's experience has been like getting refunds on booked travel during these uncertain times? And how long did you wait? 7 weeks and counting for me…