Cashrewards: Cashback from Microsoft Purchase Not Received

theclearout on 27/04/2020 - 11:45
Last edited 28/04/2020 - 10:30 by 1 other user

I purchased a Surface device from Microsoft in October last year. Tracked ok and ~$114 cashback expected in January this year. Now 3 months and numerous emails with Cashrewards I still have not received my cashback.
Cashrewards say they have escalated with Microsoft and are awaiting their fee to be paid.

Anyone else been caught up in a similar situation?
Any advice on getting this resolved effectively - emails from Cashrewards are now just repeats of previous, i.e., 'we're trying to resolve'

Related Stores

Cashrewards

Third-Party

Microsoft

• 

  DingoBilly on 27/04/2020 - 12:02

  Cashrewards generally seem decent and while it takes a while, have usually resolved alright, with at least 5+ claims for myself needing follow-up.

  ShopBack has been worse -> They've outright denied claims for me which sucks.

  Sounds like you're on the right path, maybe just follow up every 2 weeks or so and see what happens.

• 

  Store Reptightarse @ Cashrewards on 27/04/2020 - 13:57

  +1

  Hi. I can assure you this was not a purchase that tracked automatically to your account (for any given reason). Sounds like you submitted a claim, which Microsoft has not yet responded to. Please PM me your CR email address and ticket number. Thanks

  • 

    theclearout on 27/04/2020 - 16:10

    +1

    Thanks. I have sent a PM just now.

• 

  koplik8 on 27/04/2020 - 14:44

  I’ve had this happen to an Agoda purchase from a October. I’ve never had any issues with Agoda in the past not paying up within 90 days. I got a stack of cash backs from Agoda when we were in NZ for three weeks. I’ve been using cash rewards for a few years now.

• 

  Store Reptightarse @ Cashrewards on 11/05/2020 - 14:04

  As discussed via PM with OP, transaction has been attributed to Honey and they have therefore received commission for his transaction. Mutual resolution reached. Thank you.

• 

  theclearout on 11/05/2020 - 14:38

  +1

  Thanks again for your help on this TA!