I am facing problem with my internet connection from last Friday. The DSL light in my modem is completely off and hence there is no internet connection. The connection was there till 9:31 AM and it was suddenly gone at 9:32 AM. I did all troubleshooting steps as was possible from my end:
Talked to ISP (Spintel), they did troubleshooting steps from their side.
Switched off and switched off the modem number of times
Took my modem to one of my neighbours and tested the modem to be okay. The DSL light was glowing at my neighbours house.
Checked with couple of other neightboirs in my building, there is no problem in the internet in building.
Checked my building MDF box. Could not understand anything there in a jungle of wires.
Now, my service provider was saying that they will send a technician to my premises. If there is any fault from their side, they will fix it free of charge. If there is no fault from their end, they will charge me $150.
Did anyone face such a dilemma before? What should I do?
I called my agent (i am renting) and informed the situation. He said that he could send an electrician to check the connection, but if it turns out that the connection is alright-he will charge me the electrician's fee.
So it appears that I need to bear a charge if I am unlucky. This is despite no fault from me as an individual.