Ok my partner is selling her car as we purchased a new one.
We organised to get the car inspected at a local mechanic of a dealership (not her car brand but the closest to her house).
So anyway turns out they failed the car for small stone chips in the windscreen. Problem is, the chips are actually TINY. I’m not exaggerating this at all. Will link a photo below. In fact the reason they are so small herein lies the problem.
The dealership KINDLY offered to replace the windscreen for $450 or so… my partner said no she would go through insurance as it’s only $50 excess.
Today, the windscreen guy organised from insurance rocks up and goes “You have to be kidding me” and won’t replace it cause it’s fine.
He said he would write a statement to go back to the Dealership but I feel like I’m stuck between a rock and a hard place. The dealer won’t pass it cause they think it’s out (however in my not expert opinion they’re kidding themselves, and in the experts opinion it’s fine) and the insurance won’t replace it because it doesn’t need replacing.
Next step is going back to the dealer to demand they pass it but I still feel I have nothing to stand on except for the statement from the repair guy.
Do I have any other legs to stand on? ACCC / Ombudsman perhaps?
I know the simple answer is to just go somewhere else but a) it’s $100 down the drain and b) it’s on principle that the dealership is clearly trying to rip us off.
Cheers in advance.
Resolved: The Service Manager of the dealership accepted that the windshield shouldn’t have failed and so it was passed.