Booked flights for mid-this year with Flight Centre, airlines Latam. Flight Centre cancelled due to COVID-19, and they have mentioned that they are happy to provide a credit note valid for bookings in the next 12 months.
However, the note is coming from Latam Airlines and not Flight Centre (even though all dealings were with Flight Centre). Has anyone had experience with a similar situation?
Our preference is to get a credit note from Flight Centre, which would give us more flexibility and (hopefully) flights that are cheaper than what is advertised on Latam's websites (from my experience, agents can sometimes have access to better pricing).
Any thoughts guys?