Hey guys,
Currently doing a phone number port from Telstra to Kogan for my father and its now over 48 hours and yet its still not done.
Thus far all Kogan support has stated is that they've "escalated the matter"
What I actually did.
My father recently got a new phone number with Telstra. Prior to even activating the number he shared the number out (The number is on the packaging you get from Woolworths) to close friends and extended family. I noted it wasn't yet activated & decided to go with Kogan due to price. In order to keep the number I activated the sim with Telstra & then straight away started the port process over to Kogan. On a verification step you receive an sms from Kogan on the number to be ported & at which point you are to respond back to the SMS… Seeing there was zero credit on the Telstra sim card I rang Kogan instead and gave it over the phone which they had no issues with.
48 hours later and still the port has not happened.. I have made several enquiries & I am stuck with "the matter has been escalated to the appropriate team".
- Account holder name & birth date are the exact same give to both Telstra and Kogan
Its doubtful that anyone can offer much in the way of suggestions here, but i figured its worth a try anyway.
Suggestion: Avoid Kogan and their awfully poor/non-existent customer service. If this is what happens now, imagine later on when you have a problem. You get what you pay for.