Just Wanted to Update My Email Address With Cashrewards

Lmpember on 30/05/2020 - 16:26
Last edited 30/05/2020 - 17:33 by 1 other user

I am currently changing my email address and got to the point of wanting to change the email address linked to my Cash Rewards account.

Rather than using the existing 2FA or sending a verification email / SMS, I have been asked to provide a copy of photo ID and a bank statement. Not even MY BANK asked for that level of ID.

Am I the only one that thinks it is unacceptable to be asked to provide enough photo ID to have them open a bank account in my name when all I want to do is give them a current email address?

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Comments

  • Pecan on 30/05/2020 - 16:47

    Just go to the Settings area in your CR account and you can update it there?

  • apsilon on 30/05/2020 - 16:48

    You can change your email via your account settings. I did it last year when I changed ISP and my email. I didn't have to supply any info at all.

    • mpember on 01/06/2020 - 12:13

      When I try to change the email address via their website, it fails to send the 2FA token. When I click the "Resend" button, it reports the error "This user has deleted their account, so it can no longer be used."

  • barozgain on 30/05/2020 - 17:02
    +5

    I can do it for you OP

    just send me your debit card number, CVV and expiry date x

    • R-Man on 30/05/2020 - 20:06
      +2

      Yep this is how i changed my email address last time - thanks again!

    • mpember on 01/06/2020 - 12:13

      I don't feel safe sending that info electronically. Can I post the CC to you? What's your address?

      • barozgain on 01/06/2020 - 12:17
        +1

        That's very nice of you

        Bradleys Head Rd, Mosman NSW 2088

        PS: for those wondering that's Taronga zoo address

        • mpember on 01/06/2020 - 12:20

          It sounds like you are a jackal.

  • Store Reptightarse @ Cashrewards on 30/05/2020 - 17:13
    +11

    Without knowing the circumstances of your enquiry, I can’t comment or make assumptions as to why you were asked to provide the info. However, please be aware you can update this yourself in My Settings. If you prefer, please PM me and I’ll help sort this out for you. Thank you.

    • mpember on 01/06/2020 - 12:20
      +1

      PM sent with ticket details

  • username999 on 30/05/2020 - 23:12

    That would be pretty extreme for just wanting to update an email address lol.

  • mpember on 01/06/2020 - 13:50
    +1

    For those playing along at home, I have now been able to change my email address. It would appear that the switch from TOTP to SMS-based authentication meant that the 2FA needed to be reset.

    Thanks to tightarse for assisting.

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