Marketplace
I purchased a Groupon in late January to go kayaking. The merchant has been closed due to Covid for the last 2 months and my Groupon has since expired as of last week. When I contacted Groupon today about it, they wouldn’t budge and refused to offer any credit/refund/extension of my Groupon. The main argument they used was that it expired last week - even though I wouldn’t have been able to use it.
Even when I quoted their terms of sale (thanks to ssx) they still wouldn’t budge. Eventually the agent in the chat said he will escalate it and I will be contacted within 72 hours.
“ 3.9 In the event that a Merchant cannot supply and/or provide the Merchant Offering as described for unforeseen reasons, Groupon will notify you as soon as possible by email. Groupon will offer you either a new voucher with comparable benefits (if available) or the repayment of the purchase price of the Voucher or by issuing Groupon credit.”
I don’t know how others feel, but Groupon has left a sour taste in my mouth and doubt I’ll use the service again, even if it was a cheaper deal.
Am I wrong? Do you think me and other customers should have to take on some of this burden or risk when purchasing such services?
Groupon (profanity) my up similarly with a restaurant booking that’s as closed during covid. They only gave me a refund after I submitted a ACCC complaint and then forwarded Groupon the complaint number for them to deal with it.