I stuffed up and I really really need help with this.
So here is the story.
I ordered a catch Sim card for my wife.
I ported it from Kogan to Catch. However I provided incorrect DOB by mistake/typo error.
Now when I try to port from catch to Kogan ,I am not able to , as the ID details that I update on Kogan website while porting does not match with the DOB on catch. So the port doesn't go through.
Catch refuses to change any personal details. Intially when I ported from Kogan to Catch. Catch did not verify using the ID details , they simply sent a code on my mobile and I entered that code in the website and porting was successful.
How do I fix this I jus can't afford to loose this number.
Is there any provider that I can port to who uses the same process as catch i.e by SMS code verification . Which means is details need not be required to updated?
Please help,my wife fries me everyday.