David Jones, Purchased Damaged Watch (Solved)

Hey all,
Basically by the fossil sport being only $119. I bought the last one at my local store (Click and collect) bag was wrapped. Opened it when I got home and box watch and charger was scratched badly. Pretty sure this was used because there was no seal or plastic over the box.
Am I entitled to an exchange?

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David Jones
David Jones

closed Comments

  • +10

    Did David Jones tell you to go and asked on ozbargain forum instead of talking with them about it?

    • They said they had to talk to manager but I got out on hold for half an hour. Will try my luck at DJ today

      • Unless they think you have damaged it, they'll replace or refund you

      • I reckon you should be able to get an exchange or refund, just ask for the manager directly and be bold about it. Good luck.

  • Happened to me a few years back with a tablet on sale, clearly gave me the display model. They were more than happy to provide refund as it was a clearance item with no more stock, relax.

  • Thanks to everyone who replied. Got a exchange

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