PayPal Dispute - Response Time Extended Twice for Seller?

Purchased an item on 20/05/2020 that failed to arrive.

Auspost cooked it and likely delivered to wrong address. Tracking indicates it was signed by someone clearly not from this household, and says "delivered".

Security cameras footage shows no delivery attempts made on the day.

Raised issue with seller on the same day, seller gave us the run-around and said "go ask the neighbours".

Seller also provided signature from Auspost which shows "COVID19" as the signature, named a person that was not known to us.

Paypal dispute filed on 01/06/2020 - to date, seller has yet to provide evidence that it is actually delivered to the intended address.

Deadline for response from seller as stipulated by PayPal were as follows:
10th June
Then on 10th June, it was extended to 20th June
Then on 20th June, it was again extended to 27th June

Anyone have any experience dealing with PayPal's (profanity)?

One month later, no item, no money. Shifting goalposts from PayPal. Help?

I guess the real question is - is it reasonable for PayPal to continually shit goalposts? Any other action apart from CC chargeback?

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Comments

  • +1

    The seller would need to contact AusPost for further investigation.

    How often do you receive AusPost parcels? Not familiar with your driver?

    • Almost daily. Obviously this was delivered by someone new.

      Our postie is really good in general. No issues.

  • +1

    Signing for mail has been temporarily suspended by AP.

    Your postie would have signed for it and taken a photo of where they left the item.

    Contact your LPO and ask to view the photo and see if it is your delivery point address.

    • I believe covid19 is used when they have passed it to the receiver at the address.
      Not left at a safe place.

      • Correct. Can't sign for an article and take a photo. One or the other.

        Sounds like the postie/contractor asked for the person's name (the name not familiar to you) and put that into the scanner and signed on their behalf for a contactless drop.

        And obviously the person has swiped it.

    • It was not "left in a safe place".

  • -2

    "go ask the neighbours"

    • We have. No they haven't received it. Duh.

      • +2

        Tracking proves it was 'delivered', youll lose the case

        "go ask the neighbours"

        • +1

          Even though the person whom it was delivered to does not belong to the household?

          The ethnicity of the names is a clear and obvious sign that this name does not reside here.

          • +2

            @mustkill: Aust post collect the geographic location of the scan, so contact them and ask them to check. I had the same scenario.

            • @elgrande: Except Auspost won't even talk to me.

              Complaint lodged with Auspost on same day, they closed it saying I was not privy to any information and they will contact the seller.

              • @mustkill: Not hard to sign as donald duck then lodge a dispute. Aus Post are not responsible for checking ID

  • +1

    The seller packed, posted and sent with tracking. They have done their bit. This is a postage issue and Auspost should have GPS tracking showing where the item was delivered. I'd be putting in a complaint at your end with Aus Post to find "proof". You providing security footage is not proof. eBay is mostly private sellers to private buyers. Work with the seller, not against them. It is not their fault either.

    • -1

      Not eBay. Never stated it was eBay.

      Complaint lodged with Auspost on same day, they closed it saying I was not privy to any information and they will contact the seller.

      At the end of the day, item paid for was not received. That is the issue.

      PayPal seems to be of no help at all.

      • +1

        eBay, Paypal, Gumtree or whatever other way in which you met the seller doesn't change my point. From the sellers POV it shows the item as delivered. They would be escalating via Auspost and awaiting investigation and sorry to say but it is not a quick process. Ask them for an update? You expect the seller to refund you when from their end it shows as delivered?

        • -2

          Delivered to a completely wrong person? In what world is that delivered? You must work for Auspost.

          Also this isn't some rando off the street. This is a proper store / merchant with bricks and mortar stores.

          • -1

            @mustkill:

            Paypal dispute filed on 01/06/2020 - to date, seller has yet to provide evidence that it is actually delivered to the intended address.

            If tracking says "delivered", as far as Paypal is concerned, that is delivered. That is the proof that the seller needs and has.

            Your attitude and inability to think big isn't going to help you.

          • +1

            @mustkill: If you were a buyer of mine I would assume you were scamming especially as you have immediately lodged a dispute with PayPal rather than trying to communicate. Put yourself in the sellers shoes; they sent an item with tracking and it shows as delivered. Now you "the buyer" is saying you didn't receive it and is lodging a dispute as well as putting pressure to get a refund ASAP. Geez if I immediately refunded every time a scammer…sorry "buyer" tried that I would be broke.

            • -1

              @2pro4sho: The seller provided an auspost "proof of delivery" indicating it was signed by a person that was not the intended addressee.

              In what way is this ever considered delivered?

              They check ID every time you collect anything from the Post Office. Why should delivering be any different?

              • @mustkill: Hang on while I google that for you. Ok I'm back after a 30 second search

                Subject to the following clauses, Australia Post will use reasonable endeavours to obtain a signature from a person;
                Australia Post has no obligation to verify the identity of the person providing their signature;

                Hence ANYONE can write ANY signature unless the sender has specifically elected for a PTP delivery (which is rarely the case and needs to be requested specifically). This is not the sellers problem. It's yours.

  • +3

    I had austpost deliver to wrong address from Kogan. I complained to everyone, eventuallu austpost turned up with parcel, found with gps tracking. Contact the post ombudsman

    • +2

      Thanks so much. Will definitely get in touch with ombudsman.

  • To resolve issues like this, get a PO Box. Nobody signs for it except the owner of the PO box and it is either delivered to the box or its not. Yes I have had (very rarely) a delivery not show up but if Auspost has a signature then it didn't originate from you.

  • +1

    The main issue here is PayPal’s false guarantees about backing buyers, I’ve had 2 seperate claims rejected, one was f**king absurd, paid for an automatic dog ball launcher that was advertised on Facebook, $45 approx… waited 3 months when a package finally arrived, inside was a 20 cent tennis ball. Guess the tennis ball launcher is actually me! Contacted the seller and PayPal who wanted me to go to a government dpt. And send proof of same.. seller offered a 10% discount.paypals guarantee is very hit and miss.

  • +3

    You are barking up the WRONG tree
    Seller is not at fault in this instance.
    They have provided proof of delivery.
    And unfortunately its very difficult to dispute that.

    Its Australia Post you need to be chasing

    Many people dont know that Parcel Post offers compensation up to $100

    • +1

      Auspost just keeps shutting me down. Will go to ombudsman thanks.

  • +3

    Nescafé posted to wrong address. Their records were wrong. Followed up to get address change. They posted again…to the same wrong address. Called Post and they managed to track down delivery address. Went to see the guy, and he had just kept the parcels, unopened, assuming they'd be picked up. We collected them, and later dropped of a small reward to thank him. Post guy said that Nescafé were notorious for this, and he had a few wrong delivery addresses every day.

    • Thank you for this

  • +1

    As others have said, you need to chase it up with Aus Post. They delivered it to the wrong address.

  • -1

    Seller "delivered" the item as soon as they gave it to AusPost. Anything that happened after that is your problem.