Quoted Price Changed after Paying for Item

LReyas on 30/06/2020 - 00:16

I recently contacted an online supplier for some personal fitness equipment and was quoted a price. I found the price suitable and made the purchase. The item is currently on order and I was informed that there would be a waiting period. During this period the fitness store contacted me and informed me that the model I had requested was no longer in stock and that I would have to purchase the new model and pay the difference.

My issue is that the new model is actually the model that I asked for, not the old model, and I believe it was the version I was quoted. The website only had the new model advertised at the time from what I could gather.

Force USA - Monster G6 Commercial Functional Trainer,
Power Rack, Smith Machine Combination Machine - 2x 220lbs
stacks + attachments (Replaces MON-G6) < This is what leads me to believe I was quoted the new model.

The SKU on my quote also matches the new model on their website.

I just wanted to get some guidance from users who may have undergone similar issues previously. Do the suppliers have to honour their original quote or do I just cop the extra fees?

General Discussion

Comments

  • whooah1979 on 30/06/2020 - 00:33

    Have you paid a deposit?

    • Reyas on 30/06/2020 - 10:50

      I actually paid in full on the original quote. I'm currently in a Zip contract.

      • whooah1979 on 30/06/2020 - 11:01

        What does the contract say about the ownership of the property before it is shipped?

        We’ve a clause that stipulates that we retain ownership of the property until it is accepted by the carrier and may at any point cancel the transaction and issue a full refund.

        • Reyas on 30/06/2020 - 11:18

          Is there a method to viewing the 'contract'? I've made a general purpose and so assume there would be some form of buyer guarantee.

          If the order was then cancelled would the supplier refund the fees associated with setting up the Zip contract?

  • El Grande on 30/06/2020 - 00:36
    +1

    They could have made a mistake on the quote. Buy from wherever you get the better deal.

  • Muzeeb on 30/06/2020 - 00:39
    +8

    If not happy then cancel order, obtain any refunds, buy elsewhere.

    Could be a genuine mistake with small profit margins. Who knows?

    • GnarlyKnuckles on 30/06/2020 - 04:24
      +1

      Yes, this; simply cancel the 'deal' completely, then reassess your options. Do not buy into/agree with any 'alteration of the deal' whatever you do … that is a recipe for disaster.

  • knasty on 30/06/2020 - 06:42
    +7

    I had exactly the same situation recently on a high-ish value item ($2.5k). Bought online when a number of vendors had a similar price on the item, paid, vendor ran out of stock and asked me to pay more when the new model came in (the supplier confirmed the item was exactly the same from a user perspective). I pointed out that we had a contract, I had other options at the time around the same price but their failure to fulfil the order originally had caused the issue. I advised the that I would enforce my contractual rights in the administrative tribunal if required, and they then fulfilled the order with the 'new' model.

    • Reyas on 30/06/2020 - 10:58
      +1

      This sounds exactly like my situation. I feel it's quite shady to change the quoted price after I've paid. If the old model (that I wasn't interested in) arrived at my doorstep I wouldn't have been too happy.

      • AustriaBargain on 30/06/2020 - 12:27

        And then they ask you to post it back, that'd be fun.

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