Netflix Unexpected PIN When Casting

I have a few profiles on Netflix, each profile has a PIN (locked).
When I start the app, I select the profile and I enter the profile PIN.
I get to the main screen and can browse and select movies.
I can then play a video and it starts playing if I am on a phone, tablet or browser.
This all works fine and as expected.

However if I try to play a video on ChromeCast I get prompter for a PIN. I can enter any 4 digit number and it starts playing the movie. If I start other videos during the same session I do not get prompted for a PIN again.
A few points,
• It does not matter what movie ratings, I get the PIN prompt even for G rated videos.
• Does not matter if I connect to Chromecast first and then start the movie, or start the movie and then connect to Chromecast, either ways I get prompted for a PIN and I can enter any 4 digit number to continue.
• This only occurs when casting from an Android device to Chromecast.
• When casting from iPhone to Chromecast there is no prompt for a PIN.
• If the profile itself is not locked, then I do not get prompted for a PIN.
• The issue only started after Netflix introduced the profile lock feature, so it has been there for a few months now.
• Have tested this with Chromecast 1 and 2, and with 4 different android phones. All exhibit the same behavior.
• Prior to the profile lock feature I had a PIN set for anything over MA.
• The 18+ PIN is off.

Has anyone experienced this?

Related Stores

Netflix
Netflix

Comments

  • Reconnect your account:

    Sign in to the Netflix app, if you haven't already.

    Tap the Menu button in the upper left corner or the More button in the lower right corner of the app.

    Scroll down and select Sign Out.

    Confirm that you want to sign out.

    Once you have signed out, sign back in and try Netflix again.

    • Thanks,
      tried that, its been happening for months across new phones, friend's phones (on my account), reboots, app data/cache clear, reinstall, etc.

      Seems to be a Netflix side issue.

      • Ok! Contact their support, that sounds like their catch all for issues like this.

        • Yes, I have, wasn't easy explaining it to them. they kept tring to blame by internet connection, chromecast, the phone, etc.
          finally accepted to escalate it and then said they will email be back.
          fingers crossed.

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