Bought a computer chair from Kogan (1st purchase from them) for a pretty penny ($400).
Really excited about it, and when assembling was happy with the weight of the unit and the material. But then noticed the chair did not stay locked at a set hight. Any weight made the seat drop.
I assume this means the piston is stuffed - which would make the chair DOA (?!).
The literature that came with the chair is woefully inadequate for any troubleshooting, as it doesn't contain anything save for the instructions to assemble the unit. No phone number to call etc…
Just wondering what to do now?
I've only seen contact with Kogan via raising a query. Also, if a replacement or refund is the go, this means I'll have to somehow rip the parts away from one another (they are really stuck together) and somehow put it all back in the box it came in for Aus Post to collect (?!)
Any help / guidance appreciated.