I did an update yesterday morning (July 16) and there's been cache problems and I can't log into Google. I've cleared caches in apps and on the phone and reinstalled Google but the problem still persists.
Do you have any suggestions on what to try before a factory reset?
Cheers
Not enough space to automatically update and I didn't see message until later.
Glad to hear that it worked out!
Sorry, reply wasn't clear. Late update was due to not space. Doing complete back up of everything now.
Did you wipe the system cache?
https://www.hardreset.info/devices/samsung/samsung-galaxy-s1…
Other than that I have no further suggestions, sorry :(
Yes.
probably best to do backup, then reset the phone.
Yeah had that same update earlier this month, broke my google related crap.
Problem fixed itself after some weeks 🤷♂️
I am guessing yours is a grey import given the date of the firmware update (Australian S10e s were updated earlier in the month), if not, and you aren't afraid of braving the Outside, then just take it into a Samsung booth.
If you believe it is a firmware issue, my only suggestion is to flash it again. I have used sammobile in the past for my S7 with zero issues, they have all the tools and instructions for you.
I would suggest downloading an identifier app such as the sammobile or phone info app to ensure you download the right firmware for your model/device.
However, from past experience, this problem persists :( Even if this manual update fixes the issue this time, you will probably have to manually update future firmwares.