KrisFlyer Account to Be Closed

bobwokeup on 23/07/2020 - 14:31

I received an email the other day from Singapore Airlines KrisFlyer saying "Your account will expire if you don’t make a qualifying transaction within 18 months of your enrollment as a KrisFlyer member."

I asked customer service if they can delay it but they said there is no option unfortunately.

We had a flight booked for September but that is not going to happen. Has anyone got any suggestions on how I can earn points?

I checked the online shop but they are all overseas businesses that I have found so far, so not keen on that unless there are no other alternatives.

Thanks in advance.

Travel

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Comments

  • dasher86 on 23/07/2020 - 14:43

    what is a qualifying transaction?
    Does transferring points from another membership work count?

    • bobwokeup on 23/07/2020 - 16:43

      Yeah I guess so but we don’t have any points on another account unfortunately.

  • mick123 on 23/07/2020 - 15:53
    +1

    "I asked customer service if they can delay it but they said there is no option unfortunately.

    We had a flight booked for September but that is not going to happen. Has anyone got any suggestions on how I can earn points?"

    FFS, considering the above, how do Singapore Airlines justify this crappy service / customer relations, especially with COVID and travel restrictions.

    I thought they're supposed to be known for having high standards..

    • bobwokeup on 23/07/2020 - 16:44

      Yeah my thoughts exactly I was shocked when they responded with that.

    • bobwokeup on 23/07/2020 - 17:01

      Thanks that is great for Qantas or Velocity but not for KrisFlyer.

  • thatonethere on 23/07/2020 - 17:27

    You can buy stuff from KrisShop - is that a qualifying transaction?

  • bohn on 23/07/2020 - 18:01
    +2

    A Qualifying Transaction shall refer to any of the following transactions:

    • Miles accrued or redeemed on flown flights on Singapore Airlines, SilkAir and Scoot
    • Miles accrual from partners
    • Transfer of points from partner programmes to KrisFlyer
    • Submission of retrospective mileage claims for flown flights
    • KrisShop accrual transactions
    • KrisPay accrual transactions and miles conversions

    Virgin Australia is also a partner.
    Buying something on KrisShop is the easiest.
    You can also book car hire and stay in hotels through Krisflyer portals.

  • Agarwal on 23/07/2020 - 18:09
    +1

    There's a few Australian things on Krisfler Spree…you could buy something from Menulog.
    Also note that if you have points, they will still expire after 3 years, if you have no points then you can just reopen an account I guess.

  • SydneySwan on 03/08/2020 - 16:00

    My son's account was due to be closed. I rang on his behalf as he was in South America and they agreed to defer closure for 6 months. This was last December. I suggest you keep calling until you find someone who will help you.

    • bobwokeup on 03/08/2020 - 19:09

      Will do, I have found that each person that got back to me would give a different response.

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