Hi folks,
A few days ago, I bought a Boost mobile voucher from Coles supermarket, I needed a 12-month one but I mistakenly purchased one which expires in 6 months. I went back to the supermarket to exchange for a correct one which I need to pay extra. I was initially told that I could just get a refund for the wrong one then get a new voucher but it was late so I was advised to come the next day.
On the next day, I went to Coles again and the branch manager bluntly told me that she couldn't issue me the refund nor exchange for me. She said it is Coles' policy or whatever it is. I didn't want to argue with her so I just left.
I understood that I could get a refund for the item which I haven't used or made any damages according to the Australian Consumer Law. I could be wrong so I would love to hear from everyone here. Can you guys tell me if I could get the refund/exchange in this particular product?
Have a great weekend,
Thank you
Thank everyone for answering my question and I appreciated that.
As like a folk mentioned in the comment below, I also got my voucher refund by a different staff when visited the store again today. The staff was advised to issue me the refund by the first one whom I met on my first visit and who seems also to be a manager/supervisor at the store. Indeed, it depends on whom you meet.
I was actually fine to keep the voucher and use it in my next recharge if I was simply told it is not refundable but just that the store manager was too rude. When I told her the other staff told me that she could actually contact Boost to get the voucher refunded for me, she said she is the manager so what she said is what it has to be (wtf). After I didn't care who she is even she repeatedly claimed that she is the store manager, she bluntly brought up that it is Coles' policy. When I asked her to show me the policy, she asked me to call the Coles Customer Service number.
As like many folks pointed out in the comments, partially it was my fault as I wasn't aware that mobile voucher is not refundable :). Though, I have no intention to argue with the store manager if she was a bit more polite. Who on earth cares of who she is when one just wants to buy something at the store. It appears to me that anyone could be a store manager at Coles supermarket.
I’m pretty sure gift vouchers can’t be refunded.