Hi all, so being Sunday morning in ISO…. decided to bake bread as you do lol. Pre-heated the oven and after about 8 minutes heard a big bang. So my Oven's glass has totally shattered from the inside of the oven and it ejected glass from the sides and scattered it all over the floor.
Took a few pics and have left it as is, will send to my Building management to assess and see what they say. Do you think it'll be covered under warranty? It is about 3 years old. Or you reckon the manufacturer gonna pull a dodgy and think it is my fault as a consumer?
The Brand is from ILVE. I'm sure the model number is somewhere, will have to check.
UPDATE: So updated Building management with the serial number etc with additional pictures when I opened up the door… but dayummmmm so much glass everywhere. It is still covered under Warranty and apparently this is the 3rd time this has happened to people in my apartment block… and we only have a small number of apartments in this block. It'll be replaced but obviously with COVID restrictions this may delay any replacements to the door and the repairs neccessary, hopefully it is just the door and not the whole unit but we shall see.
UPDATE: 2: it has been fixed. Covered under warranty as it was only 3 years old so no charge to us…phew… Replaced the front panel door with a new one. Unit is working well now. I can bake more bread lol
I've heard of it happening with ovens, microwaves and even frameless shower screens. It's usually down to a fault in the glass itself rather than user error so I'd assume it should be covered under warranty, or if not, at the very least, insurance but definitely should be taken up with the manufacturer first so make sure you get the make and model number of the oven and any other relevant information about its purchase if you have it.