Logitech Replacing Original G903 with G903 HERO

Lforged on 01/08/2020 - 18:27
Last edited 01/08/2020 - 19:53 by 1 other user

A few weeks ago, I made a warranty claim on my Logitech G903 when it (inevitably) developed a double-clicking problem.
At the time, the support representative told me that they had no replacement stock, and that it would be a couple of weeks before a replacement could be sent out to me.

When the replacement arrived yesterday morning, to my surprise, it was the new G903 with HERO sensor, as opposed to the original G903. Perhaps the original G903 is no longer in production and Logitech is sending out the new model instead?

Assuming this isn't just a once-off mistake or a temporary lack of stock for the non-HERO model, it's pretty interesting, because you can now pick up an original G903 for <$150, and when (yes, when, not if) it develops the infamous double clicking issue after 12-24 months of usage, you can get it replaced for a free upgrade to the HERO model.

What do you all think about this?

Computing Computer Peripheral Gaming Mouse Logitech Mouse

Comments

  • beOson on 01/08/2020 - 18:41
    +2

    Where can i pick up the non hero g903 for <$100 please? You weren't referring to the Kogan scam deal right?

    • forged on 01/08/2020 - 19:54

      Sorry, didn't realise that wasn't legit. There have still been a bunch of deals for <$150 recently, which is better than any prices for the HERO model. Updated OP.

  • ihavok on 01/08/2020 - 20:23
    +1

    exact same thing happened to me when i submitted my warranty claim near the start of the year.

    Hopefully you have better luck than I do. Because I'm getting the double-click issue on the replacement G903 Hero =/

    Another warranty claim is in progress.

    There were talks on Reddit about how the newer ones have upgraded switches and the double-clicking issue is now gone. Sadly this has not been the case for me. Thought clicking on both the G903 & G903 hero, the switches 'feel' different. Have never bothered to open it up to check.

    Apart from replacing them through warranty, it seems the default way most people overcome this is by buying replacement switches on AliExpress and soldering them on yourself. Plenty of tutorials online for that, thought I really don't think I should have to do this for a 'flagship' product that doesn't seems to last more than a few months :-( At least Logitech honor warranty.

    • forged on 01/08/2020 - 20:41

      Nice, good to hear it's for everyone and not just a mistake or once-off.

      The switches definitely feel different to me as well, they're definitely more clicky. The scroll wheel lock/unlock button also feels very different to me, but maybe it's just that the old one is a bit worn out. I also feel like the tracking is noticeably different, with seemingly less latency. Maybe it's just placebo - do you feel this as well?

      Unfortunate to hear you've still got problems with the replacement model though - looks like I might be collecting a few more mice yet, LOL. This is now my third mouse from the original purchase. Assuming that the problem is caused by low quality switches, I wonder why Logitech hasn't just put in better switches by now. It's a "$250" top of the line mouse - surely spending $5 extra to equip it with better switches would be worth not sending everyone 3 mice for the price of 1. Maybe relatively few people notice the problem or can be bothered contacting support?

      • ihavok on 01/08/2020 - 22:52

        oh definitely agree with your observations. The hero sensor has higher tracking capabilities. It's also supposed to be more power efficient, so you should see an improvement in battery life too.

        I have no idea why they continue to put these cheap generic switches in. As you noticed, its a fairly inexpensive part.

      • iori57 on 06/08/2020 - 23:11

        OP our timeline are almost the same, had double click issue and contacted logitech support 2nd of June, they told me there's no stock and I said I could wait. Just received it yesterday lol.

        No complains though, they gave me the new G903 Hero as well =) I do notice the switch feels different but I thought that's just because the old one worn out like you said as I have been using it to play Dota 2 for a year. At first I thought we're getting new switches without the double clicking issue but seems like not :(

  • foxmulder on 01/08/2020 - 22:17

    Man same issue but I went back to JB and replace with the same mouse few weeks ago. Maybe I should have tried Logitech support first :) mine get at $70 though.

    • foxmulder on 01/08/2020 - 22:22

      My bad, checking the mouse and it was G502. Same issues though.

  • glenn955 on 02/08/2020 - 06:20
    +1

    Mine lasted only 1 month. My issue is if I click and drag it will release halfway through the drag. Was driving me nuts.

    My status is: "We are reviewing the replacement process internally and once shipped, I will assist you with the next course of action." I guess that means they are sending me another one…

    Fingers crossed!

  • Pelicannn on 03/08/2020 - 12:21

    I had my G903 replaced under warranty, sold the new one still boxed and purchased the G Pro Wireless instead. I've had this about 6 months now and still going strong but who knows if it picks up the same issues later down the track.

    Did miss the ability to switch DPI easier as you can only do that on the bottom of the G Pro Wireless which is a bit silly but thats the only thing I miss. The G Pro Wireless really is a great mouse even though it looks so basic.

    • ihavok on 04/08/2020 - 11:11

      The G Pro Wireless looks nice. How do you find the transition from the G903 to it? Particularly the scroll wheel. I use the infinity scroll feature of the G903 a lot for general browsing, reading long docs. But it does wobble when you move the mouse with enough force, the build quality of the G903 scroll wheel doesn't exactly feel like a premium mouse should (same for my G903 and G903 Hero). Is the G Pro Wireless any better in this aspect?

      • Pelicannn on 04/08/2020 - 21:02
        +1

        No ability to get the free scrolling wheel on the g pro wireless, just have to click and get the scroll bar on the page and move mouse to vary speed. It took about a week of gaming, but I wouldnt go back now.

  • forged on 09/08/2021 - 00:35

    Update: Nearly 1 year later, still using the G903 HERO and it hasn't developed any double clicking. Seems to be doing better than the last two G903's.

    • iori57 on 13/08/2021 - 23:00

      My replacement G903 HERO just pooped on me and started double clicking last week. Logitech told me off by saying my warranty period starts from the original purchase date and not the replacement date. Currently trying to contact JB to see if they have a different warranty policy..

      • forged on 14/08/2021 - 12:36

        that’s unfortunate - their interpretation of the warranty period is valid under ACL. If you’re not able to get it replaced, you could always try soldering in new switches…

        • iori57 on 14/08/2021 - 17:00

          JB just called me back today saying that because I went with manufacturer's warranty the warranty policy follows the manufacturer's so it's not extended.

          So now I have two faulty mouse that's out of warranty, might as well take it apart and try to solder in new switches like you said XD

          Found a website selling switches (and even do switch swap service), just ordered japanese omron switches and try to solder it myself!
          https://ausmodshop.com/products/omron-japan-d2f-01f-2pcs

          Not to jinx on it but you might need to do the same one day because my G903 HERO double click only started after 1 year and 2 months of use!

        • iori57 on 25/08/2021 - 22:07
          +1

          Update: Followed some youtube video and soldered the replacement switches on my first unit. No drama and works on first try, good as new!

          At the end I got a different pair of switches for one of my other mouse to try out though, they are the Kailh GM 8.0 Black. Some people prefer it and its becoming more popular than the omron switches because it is more clicky.
          https://ausmodshop.com/products/kailh-gm-8-0-black-2pcs

          No more double click and every click is solid and feels good :)

          • forged on 25/08/2021 - 23:30

            @iori57: Awesome! I might try this when all 3 of my G903's are broken, lol

            • iori57 on 26/08/2021 - 00:05

              @forged: lol, to me your first two can already try this since double click mice are as good as broken (to me)! Should consider repairing one of them to serve as backup. I was using an old mouse for the past week miss the G903 a lot!

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