Boost - Online Chat?

I need a replacement SIM. Calling Boost results in an automated message "Get us on the live chat" blah blah and sends me an SMS with a link but the link has no option to start a chat. I go to the website with a desktop browser (firefox, edge - shudder) and the help page has a blurb about online chat but no button to start one.

Anyone know how to get Boost to answer?

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Comments

  •  

    Customer service…2020 style.

    • +5 votes

      "Due to covid…."

      IMO this is becoming a tortured excuse for a whole bunch of BS.

      • +1 vote

        I agree your situation is absolutely stupid, not finding the live chat on the website is poor design. However, blaming covid is often a valid reason in customer service environments.

        As you may have seen in Vic, there are now restrictions on the number of people who can be in workplaces at any one time. And limitations on how far people can move.

        These restrictions have been the case for many countries since March.

        So in a lot of customer service environments, they have a significantly lower number of people available to help you.

        The worst I have found was Virgin Australia, who has their call centre in Phillipines, had made their staff to literally move into work in March, or lose their jobs. This was likely due to restrictions about movement. One staff member I spoke to hadn’t seen his 5 year old daughter in 8 weeks.

        If it means the above isn’t happening, I would be happy to wait longer for help.

        • +1 vote

          No doubt there will be legitimate cases too.

          I see some businesses I have regular interaction with have their own covid spiel and I know from first hand accounts they are not as affected as they play it out.

  • +2 votes

    The live chat can be found here
    Click the "Chat with us" button

    Edit:
    Might need to wait a while:

    We value your business. Unfortunately none of our representatives are available at this time. Please continue to browse our site and feel free to use our self-serve options. Thank you!

    •  

      I see no button. Screenshot

      •  

        That is so strange

        When I opened the page is was there… now it isn't…

        •  

          It took a while to load/come up on my browser (mobile, safari)

      •  

        Try send them a message through Facebook maybe - https://www.facebook.com/boostaus/

      • +2 votes

        It's either an ad blocker (or the like) blocking it. Try a different browser.

        It doesn't work on Firefox and Chrome when using my PiHole, but does show on Chrome when I change my DNS to 1.1.1.1

        •  

          Ok that worked with ublock origin disabled. But edge was unused and clean - no blocker there.

          It's still no help with " Unfortunately none of our representatives are available at this time. Please continue to browse our site and feel free to use our self-serve options."

  •  

    Yeah i needed live chat at end of june, down due to covid then and had to call in.

  •  

    Ring first thing in the morning. That's the best way to get through quicker.

  •  

    Good luck with Boost. I lodged a few complaints earlier this year and have never heard back even after ringing/trying to contact them multiple times via different avenues. Their customer service is one of the worst I've ever used.

  •  

    Call them in the morning but be prepared to wait sometime, missus got something sorted out like that with Boost.

  •  

    Boost live chat disappears when it is too busy I think. The worst offender is Telstra, it is impossible to speak with a real person these days.

  •  

    Deactivate ad blockers and the Message us button will appear.

  •  
    Merged from Boost Mobile Impossible to Contact

    How do I contact Boost Mobile? I know their number and their facebook but they do not answer (phone - send you a text to look it up yourself) FB (dont reply).
    This company, Yes Im looking at you Telstra, is unbelievably incompetent. Trying to port my number over from optus, been 24 hours and cant contact anyone about it!

    Same when I ported to telstra directly 14 months ago, that took 5 days to port! Every other port I have done not involving telstra takes between 5 minutes and 3 hours.

    •  

      Live chat bro. I ported from telstra last month and Boost live chat took 6 hours (no exaggeration) to tell me the wrong thing to do, stuffed it up, told me to go get a new Sim and come back to try again, or go to Telstra maybe they can fix the issue. Problem was boost asks for first middle and surnames so I gave them. Telstra had no record of my middle name (even though it's on my licence that you have to provide to get a phone plan so 🤷‍♂️). So in the end a telstra shop did fix my name in their records, then the next time boost chat tried to port the number it actually worked, despite taking another hour or two.

      Good luck!

      •  

        Cheers mate, I cant contact boost at all, everywhere I go on the call is an automated response with text message. No chat option…
        Im actually on a chat with Teslsta about it right now… guess what she just told me… I need a new sim!!!

        I just remembered that this exact thing happened 10 months ago when i ported my mums number to boost. It would not go thru and they said i needed a new sim (must be their go to when its all too hard). 3rd consultant i spoke to knew what she was doing and put the port thru within 15 minutes… same sim!

        •  

          Wow! At least my support agent narrowed it down to the name not being identical at both telcos. Yours were just incompetent it seems… It's a shame. I had a much better experience with them maybe 5-6 years ago when they were relatively new. Maybe they've dropped the ball a bit.

    •  

      It is very annoying that there is no way to contact them.