AUX on Case Not Working

sal78 on 09/08/2020 - 07:30

So it has been 6 weeks since my son built his PC and he just realized that none of the AUX on his case works. Any ideas? he seems reluctant/lazy to try to find the issue.

Also, there’s no bluetooth! he thought it was built in.

Any ideas?

CPU: AMD Ryzen 3 3300X 3.8 GHz Quad-Core Processor ($204.00) Shopping Express

Motherboard: Gigabyte B450M GAMING Micro ATX AM4 Motherboard ($127.20) Shopping Express

Memory: G.Skill Ripjaws V Series 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory ($116.00) Shopping Express

Storage: Kingston A400 480 GB 2.5" Solid State Drive ($83.20) Shopping Express

Video Card: GALAX GTX 1650 SUPER ($260.00) Shopping Express

Case: Rotanium TG302 RGB 4x120mm ARGB fans, Tempered glass ATX case ($99.00) MSY

Power Supply: Thermaltake Smart BX1 550 W 80+ Bronze Certified ATX Power Supply ($89.00) MSY

Wireless Network Adapter: TP-Link TL-WN881ND PCIe x1 802.11a/b/g/n Wi-Fi Adapter ($21.00) MSY

Computing

Comments

  • Muzeeb on 09/08/2020 - 08:37
    +2

    Does that motherboard have BT?

    Are the Aux sockets plugged into said motherboard?

  • Nutrino on 09/08/2020 - 09:03
    +3

    "he We seems reluctant/lazy to try to find the issue."

  • holdenmg on 09/08/2020 - 09:16

    I don't know a lot of Spanish but they say things so well…
    Mi casa, tu casa (My house is your house)

    Now you try…
    La PC de su hijo, ¿nuestro problema?

  • Zephyrus on 09/08/2020 - 12:22

    It doesn't have BT because it doesn't have BT. Buy a little USB bluetooth adapter.

    The 3.5mm audio jacks (I assume this is what you mean by AUX, even though it isn't an auxiliary connection) probably doesn't work because he hasn't plugged it in. Potentially he also needs to install audio drivers.

    Might I recommend reading this: https://www.amazon.com.au/Troubleshooting-Maintaining-Your-A…

    For both you and your son.

  • knightslay2 on 09/08/2020 - 12:40

    Did he connect the front panel audio?

  • FeedingTheSnail on 09/08/2020 - 13:39
    +2

    If by Aux, you mean the sockets at the front of the case so you can plug headphones into, they need to plugged into the motherboard. Usually labelled F_AUDIO, looks like a few small pins sticking out, located at the lower end of the board.

  • Peaky on 10/08/2020 - 09:57
    +1

    As others have said, probably a missing connection from case to motherboard. Have to open her up and find the cable(s). Consult motherboard manual for where the audio port is and consult the case manual if you're unsure about any floating cables in there that aren't plugged in. Probably not a software issue, can always check device manager to see if any devices are missing drivers.

  • sal78 on 10/08/2020 - 19:38

    Yup thanks for the advice! I have passed it on to him. Motherboard does not have BT. Need to buy adapter.

    The USB works for audio. Can plug headphones to USB.

    I don’t think he will allow me to open up his computer. He did quite well with the cable management which took him a long time.

    Trial and error

  • sal78 on 10/08/2020 - 19:52

    There are audio jacks at front and back of case and none of them are working. Everything is plugged in properly.

    Audio drivers are working otherwise he wouldn’t be abld to hear sound at all. He can via USB.

    Is it faulty case issue?

    • Peaky on 11/08/2020 - 11:45
      +1

      Well the audio jacks on the back are coming straight from the motherboard (unless it's some weird ass case) so it could be a motherboard issue.

      More than likely it's a software problem (perhaps onboard sound is disabled? or default audio in windows is set to another device).

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