I have a problem needs your guys' opinion.
I planned a ski trip to Thredbo resort. So,I booked Greyhound coach ticket on 19th June(Before lock-down) for the trip between Melbourne and Canberra on 20th Aug and 26th Aug.
However, when the government announced the VIC is under lockdown, I tried ask the Greyhound for refund. They replied the ticket is early bird fare which is not refundable.
I looked up for their terms and conditions, their definition of Early Bird Fare is :a point-to-point ticket fare that cannot be changed and is not refundable, except in certain circumstances including under the Australian Consumer Law .
I assume the stage 4 lockdown is the certain circumstances including under the Australian Consumer Law .
And I also checked the Australian Consumer Law. Here I quote from Australian consumer law:
" If the failure with the service is major, then the consumer can recover compensation for any reduction in the value of the services or cancel the contract and get a refund for that part of the service not consumed."
And they still replied the can only change the ticket to credit for 12 months and not refundable.
Since I am a foreign student , I will not be in Australia in next year. I feel it is not fair for me. The ticket cost me $188, it is not a small amount for a student… I really hope I can get it back.
Could anyone give me advice for this situation, I would be very appreciated.