I bought a Mobile(over $1000) from them a couple of days ago, their sales page said shipping express from HK, their price includes GST.
Today, they send me an email saying they are processing my order and said i might be charged import taxes and duty by the customs…and If i wanted to cancel my order there will be a fee at this stage.
Their Terms and conditions page on Import Direct product says "Pricing of Import Direct products is listed in Australian dollars and include any applicable taxes such as GST"
Just wondering on whats happening, anyone here have any previous experience with them?
If your shipment is marked more than $1000 - yes, GST, duty and govt charge of $80-88 will apply. Someone will call you to have this paid for. Some courier like DHL even charge you $20 as again for processing fees.