When Was The Last Time You Wrote to a Business with Compliments?

OldBugger on 13/08/2020 - 20:45

It could if been a letter of thanks or to give positive feedback on a product or item a business sells.

A while ago I wrote a letter to a small, family run biscuit manufacturing business. It was short and simply stated what a great product they had made and, basically, keep up the good work.

Not expecting anything, they sent me a big box of bickies! They also stated how appreciative they were of my message. How it gave them all a "well needed boost". They supposedly pinned it up in the workplace for all workers to see.

They also commented on how rare it was to receive a message of compliments.

I later sent an email to a larger business, Repco. Again, a short email but just thanking them for their staff at my local centre which are always helpful and friendly. That's it.

Again not expecting a response, I received an email from their head office thanking me and, like the biscuit business rep, stated how much they appreciated the feedback as usually they only hear from customers when there is a problem. They also CC'd me in to an email to all centres nationwide giving a thumbs up to the workers at my local centre.

I felt really good about it and hopefully it made a worker or two feel the same way.

So I was just wondering, with all the businesses we connect with on Ozbargain or otherwise, who else has sent a personal message of thanks, not through a review or external site, but directly to a business?

Cheers

General Discussion

Comments

  • [Deactivated] on 13/08/2020 - 21:01
    -3

    For the 1 out of 10 businesses that are actually owner/operator, and not total shams, simply dont waste any of their time.

    For the rest of the soulless businesses, my patronage is all the thanks theyll get

  • life is suffering on 13/08/2020 - 21:03
    +1

    I once posted a good review for a brothel. You will never expect what happened next

    • TheBilly on 13/08/2020 - 21:12
      +2

      You got herpes?

      • OldBugger on 13/08/2020 - 21:13
        +1

        That or a box of bickies

    • plmko on 13/08/2020 - 21:32
      +1

      Am I supposed to click to find out?

    • poboy on 13/08/2020 - 21:37
      +9

      "Thank you come again".

    • Diji1 on 13/08/2020 - 23:37

      Your puter got a porn virus that opened popups?

    • tallkid123 on 14/08/2020 - 08:45

      You came back.

  • Belistic on 13/08/2020 - 21:09
    +3

    I usually send an email or message via websites, to let companies know about the great service I've received.. I hope they make it back to the actual people concerned…

  • FoxJump on 13/08/2020 - 22:08

    I sent the messmenot person an email thanking them for their great product. They were overjoyed to get a thanks.

    Nb: it's a product so babies don't mess up their clothes on the highchair

  • [Deactivated] on 13/08/2020 - 22:21

    I receive notes/cards on a weekly basis so I do know people still send them. Youngest person was in their late 30s and very few and far between the younger they get.

    Having said that, I get more gifts from young people. Usually in the form of alcohol which I always find very amusing.

    Let's inebriate him for the next patient.

    • Bhcj on 14/08/2020 - 00:05

      We recently receive letters, cards weekly and gifts every week or two as well from patients as well.

  • Dlw on 13/08/2020 - 23:25

    So when do you receive your big box of tyres?

  • Diji1 on 13/08/2020 - 23:36

    Never considered it but now I am.

  • AustriaBargain on 14/08/2020 - 00:34

    "It's not that we're bad people, we just weren't paying enough attention."

  • WoodYouLikeSomeCash on 14/08/2020 - 00:36

    Never, maybe I should…

  • Muzeeb on 14/08/2020 - 07:22

    I'm writing one for Toby deals as we speak.

    • [Deactivated] on 14/08/2020 - 07:31

      are they even legit?

    • YeemaiI on 14/08/2020 - 08:18

      What, an nice email or an angry one?

      • Muzeeb on 14/08/2020 - 09:18
        +1

        Nice. I got my phone 6 months earlier than expected.

        • brendanm on 14/08/2020 - 09:23

          It only took 6 months?

        • YeemaiI on 14/08/2020 - 11:07

          6 months?

  • kolorijo on 14/08/2020 - 07:36

    Good feedback for normal/expected services or product. Glowing feedback for exceptional quality of product/services.

  • vikvance on 14/08/2020 - 08:58
    +1

    As the great Adam Smith once said:

    "It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own self-interest."

    There is no need for me to send a compliment or thank a business that sells me stuff for their own pure self-interest. If they provide me good service, then my "thanks" is that I continue to shop there & give them my hard-earned money & increase their profits.

    • Luo18740 on 14/08/2020 - 12:37

      Exactly, and if the product or service is disappointing, you don't buy it again. Simple.

  • inherentchoice on 14/08/2020 - 09:16

    small, family run biscuit manufacturing business

    Hmm but I mostly just buy cheap generic branded foods and mass-produced imported Chinese goods.

    Should I write a thank-you card to McDonald's staff for a good Big Mac?

    Or how would I even contact the suppliers who make the supermarket branded products?

    Also, it might be better to leave businesses a positive review on Google or elsewhere?

  • skido on 14/08/2020 - 09:56

    say if you were the manager of a large company and you recieved a heart warming letter of gratitude, what would you do?

  • GG57 on 14/08/2020 - 10:25

    The thanking and appreciation of small(er) businesses has become more prevalent where I am, probably due to the 5km lockdown in Melbourne. There is really only one group of shops within that 5km, and the local FB group has been inundated with compliments to those businesses that are remaining open in some form or another (some are only open limited hours, some delivering specific items although they are closed, etc.).
    One of the shops wrote about the gifts of hampers, cash, flowers, etc., that they have received over the past week or so, from local customers / residents.

  • djoz on 14/08/2020 - 11:11

    I've been sending feedback to KFC survey, albeit to get Free Chips & Drink, but I always take the efforts to elaborate in the free-text box about my last visit and compliment them about the taste of the food (if it was good, hot, spicy). Similarly, I do the same for other Surveys that I enter.

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