Roborock Repair - Worth the Hassle?

mr-incredulous on 14/08/2020 - 16:45

My Roborock S5/S50 has sadly died after only 8 months of use. It no longer responds to anything. Some Googling shows there is a common problem with a fuse blowing.

I contacted Roborock support and they have given me the option to mail it out to their repairer in NSW. I pay the shipping to them, they pay the shipping back. If the problem is theirs they will fix for free, if the problem is mine (e.g. liquid damage) I have to pay. OK seems like a reasonable process.

Before I go through the trouble of packaging it up and posting out I'm wondering if anyone here has been through this process and did they get a good result. I'm wary that this repair place could operate on a "every problem is a user problem" basis. I'm also aware of some guides online to fix the fuse issue so I'm considering that as an option (has anyone here repaired the fuse?).

FYI I got it from this deal.

Electrical & Electronics Robotic Vacuum Cleaner Xiaomi

Comments

  • FoxJump on 14/08/2020 - 17:48
    +2

    *shrug.
    My two roborocks are two years old and still ok.
    I like to race them to see which one finishes the living room first.

  • JimmyF on 14/08/2020 - 17:58
    +2

    If the problem is theirs they will fix for free, if the problem is mine (e.g. liquid damage) I have to pay.

    Sounds fair to me…… If you don't want to attempt a repair yourself, then the worse case is it is your 'fault' they give you a massive quote, you tell them to keep the unit and not worry about it. You're out shipping one way.

  • sagrules on 14/08/2020 - 19:21
    +3

    Arent you still covered under consumer warranty by Australian law since its only 8months old or is it a grey import?

    • mr-incredulous on 14/08/2020 - 21:02

      Seller claims to be an Australian company on their website. When I emailed them they directed me to Roborock support. To be honest I have no idea how consumer law applies here but can't imagine I would get a better deal than what Roborock is offering. Happy to be proven wrong.

      • User2049 on 15/08/2020 - 09:17

        The manufacturer has to repair and the seller has to refund, replace or repair.

Login or Join to leave a comment
Login Join