My Roborock S5/S50 has sadly died after only 8 months of use. It no longer responds to anything. Some Googling shows there is a common problem with a fuse blowing.
I contacted Roborock support and they have given me the option to mail it out to their repairer in NSW. I pay the shipping to them, they pay the shipping back. If the problem is theirs they will fix for free, if the problem is mine (e.g. liquid damage) I have to pay. OK seems like a reasonable process.
Before I go through the trouble of packaging it up and posting out I'm wondering if anyone here has been through this process and did they get a good result. I'm wary that this repair place could operate on a "every problem is a user problem" basis. I'm also aware of some guides online to fix the fuse issue so I'm considering that as an option (has anyone here repaired the fuse?).
FYI I got it from this deal.