cart3
Suggest paying with PP so you can make a claim in 180 days if necessary. Not a good idea relying on the 12 month warranty they claim on the website.
Xiaomi Roborock S5 Max Robot Vacuum - Black (EU Version) $548.05 Delivered @ TobyDeals (Grey Import from HK)
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PAtam1923 on 15/08/2020 - 10:41 tobydealsau.com (687 clicks)
Last edited 15/08/2020 - 11:24 by 1 other user
Last edited 15/08/2020 - 11:24 by 1 other user
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Just read a review on tobydeals. Didn’t sound very good. Decided I’d give it a miss
Mines fine. Arrived in a week. Love the product
I ordered few times from them, all good, just the dispatch takes longer as they don't have stock
Thanks OP- bought one
thnks OP, got one today.
Pulled the trigger, picked one. Tx OP
Thanks. Finally clicked 'buy' on one of these
How would the EU version differ to one purchased from Roborock locally?
It would clean your floors better.
Ordered one on 14 Aug (white colour) but just says status: picked. Paid $559 used 'welcome' code. You might use 'cart3' and can get more discounts. If you're looking for white colour, visit below link,
https://www.tobydealsau.com/en_AU/product/rtlfq3xjyxkgoatwls…
Mine says the same since about a week ago.
Hoping it comes soon.I ordered mine on Saturday the 15th. Got an email midday Monday saying it has dispatched but that they don't have a tracking number until it arrives at the couriers sort facility. Apparently can take between 48-72 'working hours'. Never seen that with any seller/courier before. Still haven't received a tracking number.
Me neither. I am assuming it is a tactic for them to buy time to get stock?
@crossconnect: Hey mate, heard anything further about your order? I've still had no response either with a tracking number or to my support emails. Website still only says 'picked'
Mine says the same. Wonder how everyone elses orders are going
Same thing - no tracking number yet.
Seller seems very dodgy, no update to the tracking and no response via email. Would recommend anyone to steer clear of these guys in the future.
I emailed them and did get a response saying it is dispatched and will come 3-8working days. No tracking number yet either though.
Thanks for the update, good luck mate.
Yep same - lets see how we go otherwise PAYPAL FTW
Did you email through PayPal or [email protected]? As I sent them a couple of emails to [email protected] but no response. Thinking to contact PayPal for dispute.
I've sent emails to both the AU and UK support addresses with no response.
I had tried to contact them directly but will go through PayPal now.
I sent several emails to support but no response.
Today, I triggered an email saying your order has been dispatched from our warehouse. In some occasions, it may take up to 48 – 72 hours for respective courier to update the tracking number in our systems and the parcel’s status in the tracking link.
Let's hope I receive the genuine item soon because their customer service support is zero so far.
@Jiva: Got an update today saying it had shipped through DPEX with a tracking number, original order made on 11/8
I ordered in June. It arrived just fine about 3-4 weeks later, even though I didn't have a tracking number for a while after dispatch.
Love it to bits. Don't really mind that I have to use an adapter to plug it in - and it came with.
Hopefully it doesn't break, but I have an earlier model and it's been doing excellent, dutiful service for 2 years - didn't have the mop thing though. I actually send them both going at once when I'm in a pinch about getting the house clean quick…
If you don't want tk use the adapter at all, all you need is a IEC-C7 plug, prob have a spare in a draw somewhere
Wife is going to make me vacuum if this doesn't come tomorrow.
My order just updated to say 'Paypal reversed'. No refund issued or response from Tobydeals.
Was that after being in Picked state?
Yep, I asked them for an explanation but no response.
Perhaps they couldn't get stock? My status still sitting at picked and still no response to support emails.
Finally got a tracking number today.
me too! I wonder how long it will take to ship from Hong Kong? I'm tired of having to vacuum and mop my floors.
@YOLO: Same. Although it's only up to 'Shipment Finalised' as of the 15th of August (the day I purchased)
Two days ago, received an email with tracking number. When I track it, just says documentation prepared and that update was since 14 August. 🤷🏻♂️
Yep, my experience has been exactly the same although a day later than yours.
Same as everyone else. DPEX right?
Has anyone received it yet?
Nope still waiting - ridiculous
Looks like I finally have some movement on my tracking today after 16 days:
'Collection KWAI CHUNG - HONG KONG'
@Jiva: You can now track it on the Toll website with the same tracking number.
https://www.tollgroup.com/toll-tracking
Has anyone paid extra for shipping?
@crossconnect: Yeah I paid extra for 'priority shipping'. Mine still at 'Bagged' in Hong Kong and my tracking number comes back with nothing on Tolls website.
@crossconnect: Mine processed through Botany, NSW at 10:46 this morning. Now 'Linehaul to destination depot: overnight'
@crossconnect: You might be both from Victoria, Perth or Adelaid? I think they split delivery based on where its landed. Sydney does North and Melbourne South. When I ordered mine it landed in Tulla. So next flight to Tulla might be yours and they are very limited rn
@DoesntEvenMatter: When did you get yours?
Yeah I would imagine there wouldn't be many flights at all.@DoesntEvenMatter: I am in Perth.
I called Toll today morning, they said they will give me a call back once they get the update from the Hong Kong team. They said it's not yet arrived in Australia and as I am in Perth my item will come through the road from Melbourne once it arrives in Australia and it will take another 10 days to reach Perth.
Nothing much can do :(
@Jiva: Thanks for that update.
It would be great if you let us know what they say when they call you back.@crossconnect: As expected they never called be back. I have to call them again yesterday morning for the updates. They said it has reached Melbourne and I will receive in 7-9 days as shipping through road but guess what, I received it yesterday evening. It was nice surprise 😂
On board for delivery today!
Finally got it!
Are you in Melbourne? Looks like mine is stuck in Port Melbourne still.
Yeah in Melbourne east.
Ordered today after reading Oz reviews about the seller. Hope will get it soon.
Paid - 573 with priority shipping