Current Telstra Customer - Bought Samsung S20+ from JB Hi-Fi - Credit Check

Lmooseaus on 17/08/2020 - 13:17
Last edited 17/08/2020 - 13:26

Ok so i'm a current telstra post paid customer paying $60 per month 60GB

Went into JBHIFI and got the $199 deal for S20+ - $89 per month 150GB for 12 month contract. My understanding from the deal is that I can either buy the phone $199 - Go on the 12 month contract with a new Telstra phone number and then apply to cancel - the ETC being $594.

The alternative as I read from a user comment on the OZB deal - is to call up Telstra and ask to cancel old plan, keep the contract, keep existing number and just pay the extra $30 per month for the phone with alot more data.

The JB sales assistant told me to wait 1 month before canceling as this reflects on your credit history and it's considered fraud. Not sure where he got this infomation or if they are informed from checking their telstra portal that they have access too.

I spoke to telstra via chat and they can't transfer the old number to the new plan, they'll need to deactivate my old number if I wish to cancel the $60 deal.

Questions
- Will it affect my credit rating if I pay ETC right now after I've just signed the contract, what did you tell them when they ask why are you cancelling?
- If I port out my new number to an cheap optus prepaid sim, will this affect my credit rating and I'll be billed the ETC?
- Has anyone changed plans and kept their number onto a pre-existing contract?

Essentially I just want to keep my old number and I dont mind staying on the new contract or terminating the new contract (without credit file repercussions) and stay on the existing plan $60 per month and pay the ETC.

Any advice would be great.

Mobile Mobile Phone Samsung Android

Related Stores

JB Hi-Fi
JB Hi-Fi
Telstra
Telstra

Comments

  • tnarg on 17/08/2020 - 13:39
    +1

    I literally just got off the phone from Telstra. Finally i was able to talk to a person instead of using the stupid message service

    They moved my old number (Telstra $45 p/m) onto the new contract and got rid off the new number.

    Essentially my old number took over the contract.

    So I paid $199 for the new phone and i am keeping the new contract with my old number on it. I will cancel the plan in a few months time by porting to a different service.

    I really can't say if cancelling will effect your credit, but there is nothing stopping you from doing this and just paying the fee, plenty of people do it.

    • mooseaus on 17/08/2020 - 14:22

      Thanks for this, that's reassuring. I'm amazed you got onto them ive been trying but keep getting directed to telstra chat.

  • rego on 17/08/2020 - 14:02
    +1

    If you owe no money or do not obtain financial benefits by deceit it is not fraud. You are using existing framework to obtain a benefit that you will pay for, a bit like tax minimisation, you're still within the legal framework. I doubt sales staff are trained in fraud analysis.

    You can check your credit rating for free from Equifax/Experian/Illion and are entitled to dispute any irregularity.

    • mooseaus on 17/08/2020 - 14:24

      Yep precisely that's what I would have thought, I didn't want to question it because the shop was chocka block full and they took a day provisioning it, wanted to get out there straight away. Wouldn't think changing your mind would give negative feedback.

  • Chirse on 17/08/2020 - 14:04
    +1

    Don't think cancelling early is too big of a deal for your credit history. (Don't quote me, just logic here)
    What really affects it is how soon you apply for another phone which I doubt you will, just wait a couple months to apply for something else.

  • darkchoc on 17/08/2020 - 14:05
    +1

    Go into Telstra chat and ask them to swap the old number to the new plan. Make it very clear which number you wish to keep.

    Remember to ask to swap old number into new plan. You'll end up with your old number on the new JB plan.

    If the first rep doesn't understand. Cut the conversation and try again.

    If your old plan has any ETC, you'll have to pay that. You don't need to wait. There is no fraud. That's Just nonsense.

    • darkchoc on 17/08/2020 - 14:07
      +1

      You're better off switching. Etc in New plan is $600.

      Different in old plan choose and new plan cost is like $360 for a year.

      • mooseaus on 17/08/2020 - 14:25

        Yep better off switching plans 100% but if i can't I'll pay the ETC>

        I tried to speak to a real person on telstra chat and that's what they said, they couldn't make the change. I don't want to leave a call history of asking million of times, would rather just get it done over the phone.

        • darkchoc on 17/08/2020 - 17:53

          Use the online chat function on Telstra app.

  • djkelly69 on 17/08/2020 - 14:25
    +4

    The JB sales assistant told me to wait 1 month before canceling as this reflects on your credit history and it's considered fraud. 

    Pretty sure someone said in a previous JB/Telstra thread that Telstra can claw back the sales commission from JB if the customer cancels within the first month, so safe to assume this is complete BS to try and protect their commission.

    • mooseaus on 17/08/2020 - 14:27
      +1

      Yeah this is my suspicion too. I have a friend that works at JB and he said he's going to find out if this is the case.

    • mooseaus on 18/08/2020 - 00:32

      I spoke to a friend who works at JBHF and he says they make $5 per transaction they get it anyway without waiting for 1 month.

  • Strahany on 17/08/2020 - 14:50
    +1

    As a word of caution, doing this is subverting the conditions of the deal (being a new number or port-in to a new service). Telstra are well within their rights to refuse this transfer of number, so anyone who attempts this should do so, fully understanding the risks; you may be stuck with 2 numbers and 2 plans.

    • mooseaus on 17/08/2020 - 14:57

      Good to know. In your opinion what would be the best approach on getting this done? I've essentially changed my mind and don't need two phones but need to keep my old phone number.

  • [Deactivated] on 17/08/2020 - 23:36
    +1

    There is literally someone on whirlpool asking why he/she was told by JB Staff their Telstra account is locked LOL.

    Basically, don’t try and take advantage of JB’s Telstra offers again if you intend on cancelling the contract within 30 days.

    This thread makes sense now.

  • mooseaus on 18/08/2020 - 23:23

    UPDATE: Finally got onto Telstra, just said I wanted to cancel when prompted on the phone, as all other options just diverted you to Virtual Chat assistant. Told telstra rep I wanted to transfer old number to new contract they were cool with that, took about 40 mins. Disconnected my old phone for 20 mins and then new phone. Rep couldn't believe that JB HIFI couldn't just port existing telstra number to the deal.

    All good now. Cheers everyone.

  • SonamSherpa on 24/08/2020 - 15:35

    In which jbhifi store u get s20+ in $199? I saw only $499- in their brochure.

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