Freedom Furniture - Incorrect Delivery

LRuminations on 18/08/2020 - 14:11

Hey everyone, I've got a bit of a situation with Freedom Furniture and curious on what options exist.

In October 2019 we bought some chairs, confirmed they were in stock and were told they would be delivered within a week.

At this point there was a system upgrade and they had numerous failures to deliver. In the end we got sick of waiting and went and picked them up from the warehouse in December. At this point we figured we were done and would just never buy from them again.

Two weeks later we get an SMS for delivery of our chairs. A week after that another set of 6 chairs arrives.

We thought we should do the right thing and let them know. I have now had 4 attempts for them to pick up the chairs and they have failed each time. Theres a rough 2-3 month time period between each where they forget about it and then come back saying they need to take the chairs. We've now been storing them for 8ish months and have repeatedly asked if we could just keep them and move on given all the wasted time being around for the pick ups.

They've just called me to pick up again this Saturday. I was curious if I've got any options at this point.

I'm not sure my footing if I just refused to let them pick up and I also don't know if theres any path around being compensated for repeatedly having to take days off for their mistake. Curious if anyone has any ideas on this situation.

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Comments

    • Drakesy on 18/08/2020 - 16:09
      +2

      Sounds like the OP owns the chairs then

  • bobbified on 18/08/2020 - 14:29
    +1

    I think you can probably apply this:

    https://www.fairtrading.nsw.gov.au/buying-products-and-servi…

    Although it does say that you should give them notice in writing

    • Ruminations on 18/08/2020 - 16:05
      +2

      Thats a really helpful bit of information. All the communication was on Facebook Messenger given they wouldn't answer the phone. I might quote that to them and see what reaction I get

  • Frank Murphy on 18/08/2020 - 14:32
    +3

    Why have you repeatedly taken days off for their mistake? Have them work their pick-up schedule around your availability.

    • Ruminations on 18/08/2020 - 16:07

      It was initially just trying to be helpful and them maintaining they had to come get them along with saying they couldn't deliver on a Saturday. In hindsight I should have just said no

  • saintpotter on 18/08/2020 - 14:34
    +4

    If they don't pick up this Saturday then its yours. I think 8 months of trying is reasonable.

  • Muzeeb on 18/08/2020 - 14:45
    +7

    Just sit on it a little longer.

    • spackbace on 18/08/2020 - 15:37
      +1

      Freedom might not have a leg to stand on?

  • kahn on 18/08/2020 - 14:49
    +2

    Sell them on the chair market.

  • Mechz on 18/08/2020 - 14:51
    +1

    Leave them on the footpath and tell them you won't be home, better come get them quick. I'm sure they'll make something happen very quickly.

  • RM on 18/08/2020 - 15:35
    +2

    Let them know in writing that you are moving overseas in 30days and this their LAST chance.

    After that - sell chairs/use them
    If they call or come - say you are not him/her and they have moved homes and WHAT CHAIRS??

  • ssquid on 18/08/2020 - 15:59

    Why did you accept delivery of them in the first place when you clearly knew it was a mistake? Sounds a bit dodgy.

    • Ruminations on 18/08/2020 - 16:05

      To be honest, we responded to the text just to see what would happen, the delivery driver dropped them in our driveway and left without even speaking to us

  • [Deactivated] on 18/08/2020 - 17:20

    Tell them this is their final chance to pick them up, any further delay and you are no longer going to have the chairs as they are going to be left outside for the courier.

    Failing to pick up the item on the day, the item will be waiting for the courier unsupervised and will no longer be able to assist them with any further requests.

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