I have had my WTG1442VHF LG w/machine for 23 months now and it is going back under warranty because the repair bloke won't drive 65 minutes down the road (keep reading)
I have had trouble with this thing since day dot, nothing major, but problems never the less.
For an automatic w/machine, the water level is always low and I have to bypass the bloody thing every single wash. I have to keep going back to make sure it hasn't over ridden my water level as it always wants to have it so low, sometimes, you can't see the water at all!
It says on the machine it can be diagnosed over the internet, you beauty, except for one thing, this thing doesn't want to be connected to the net no matter what I do; it just seems like it has admin access and I don't (I build & fix computers if people are wondering)
I try to contact AU support, but they don't answer back if I use the web interface or the email, so I give up for a for months as it is no biggie until I try again in a few months and I get the same no response. FT% I bought the machine after I moved into the house in Tassie from East Vic so I had heaps to do until I need to do a wash & I try again. Same result. I buy an extender for the machine to see if it made any difference; I knew it wouldn't, I just needed to extend the range out the backyard :p
The 2 year warranty runs out in September this year so I was getting my hackles up, even thou the machine would be still covered by consumer warranty because of existing condition. So I try again in June but I ask another question this time - what setting do I use to wash teddy bears, plus my other 2 questions. Low & behold, I got an answer; I had to have another drink. Their answer - the machine does not wash teddy bears, set the water level manually and stiff about your connecting to the machine. I fired back, what sort of machine does not wash fabric, what good is it? Set the water level manually! Why do you advertise it as an automatic machine? Why do you put the wi-fi feature in if you can't use it?
Then I got an SMS to ask if I would like to give a mark on how the customer service guy did in my case; I gave it the works, so much so, a CEO of some sort was reading it and looked at my case and said it has been going for awhile (that was just the recent stuff). So that case worker also came back and said I will hear from the technical people soon; it has been 2 months and I still have not heard from them. But that CEO dude, Paul (here is his email if you need help with LG products, he is national service manager - LG ANZ CEO Email <[email protected]>) assigned Louise to be my case person, I don't much from her until I email Paul, then I hear from her. Like I finally hear from her today, she said that the blokes that fix the w/machine don't come down this far; which is a lot of bull frogs. She said that she will arrange for the delivery people to come and pick up the w/machine and take it back to Hardly Normal so I can get a store credit.
That will be fun for them to work out as I took it out on a 60 month thing but I have used the card as well. But I will need a new machine to replace that big monster which I will miss. I thought that they could take it to the bloke to get it fixed then bring it back to me, but then I thought, if I get store credit, I will start warranty all over again. What about if I buy the same w/machine? Louise said that I could always buy another LG machine, but I burst into laughter. I really like that big thing as I have a king bed, but my doona & cover is the next size up. I wash the doona cover every 6 months so hopefully the doona doesn't get dirty. The only thing that gets on my doona cover is pussy
So it will have to be a big machine to take a big doona cover; I could always wash the wool doona on the clothes line, just hose it with water and hope it will do. The w/machine will have to be a top loader as I have a small laundry.
I am pretty sure I asked the blokes when I went to buy an extension hose for the w/machine 'do you come down to my town if I need my machine fixed' and they said yes; I just think AU LG just want me gone. I have been asked Paul for the email address for customer service of LG headquarters in South Korea, but he hasn't given it to me. If anyone has that email address, I would be grateful; I have not used my Duck Duck Go fu yet as my doctor has me running around like a blue arse fly, so I have had no time to do anything. Sorry for the long post, well it is my 1st one here; and no, I did not just sign up 5 minutes ago. stay safe every 1 :) have a good 1
Holy TL;DR Batman… I’m not reading all that, so I’ll just say “I have a Fisher and Paykel for the last 8 years and it’s never missed a beat.”