Refused Drink Exchange from KFC Due to COVID

I ordered a meal at KFC and in a rush forgot to change the Pepsi Max to water.

When they gave it to me I asked if I could change the drink to water.

Was told I touched the drink and therefore not allowed to exchange.

Is this fair?

EDIT: Just adding some context and clarification.
- Ordered at the Kiosk Screen
- Forgot to swap the can of Pepsi to a bottle of water
- Asked for the drink exchange at the counter when they called my docket number

Related Stores

KFC Australia
KFC Australia

closed Comments

  • -1

    Definitely. You should contact your local member of parliament to demand a parliamentary inquiry right away.

  • Bloody obvious.

    Got a free 2kg of bacon from woolies because of this reason :)

  • Anyway, you need pepsi with KFC. Helps clear the grease from the pipes.

  • Sorry I'm unable to give you my opinion on this thread due to Covid-19.

  • They can obviously do whatever they want, but it seems extremely silly since it was a can and not postmix.

  • People are afraid or coronavirus when we should be taking care of Karenitis!

  • NO, it is not fair. They have hand sanitiser and other cleaning agents safe to use that can sterilise the casing of a drink.

  • Looks like OP has gotten their answer and the discussion is not going anywhere. Thread closed.

Login or Join to leave a comment