Just want to know what are the customer rights when there is an incorrect price quoted.
I don't what to name the store, its more for general knowledge, all under Australian law.
I saw a price for an item online on website but it went to normal price next day. So I called the store and asked if they can still do it for the price they had yesterday, which they agreed as they could still see it in their system. So after few minutes an order was created and I was charged full amount for the order. Few hours later I receive a phone call to confirm the items and then I'm told that the price is not correct due to some errors in their systems etc and the best price they can do is $400 (about 15%) dearer but they will include bonus worth $100.
I totally understand that prices online can have mistakes and that its up to the store to honour it or not if its completely wrong, however how is it when making the actually order with a person over the phone after confirming all the details about product, pricing and eventually paying for the item based on such information?
Not that I want to cause any problems to the person who made the mistake, just seems a little unfair / disappointing after speaking to an actual sales person from the store.