Bought a Dryer from Harvey Norman and Received a Used/Display

Lunomcheap on 22/08/2020 - 08:09
Last edited 22/08/2020 - 10:04 by 1 other user

Hi guys
I bought a expensive dryer from Harvey Norman.
Thought it’s brand new but before I turn it on, I noticed that there are plenty of water in the container.
This reminds me that I didn’t see the delivery guy unpack the machine. And also there was water dropped on the floor when try carry it to the laundry.

Since I have already sign the delivery doc, I think it just hard to prove it.

Any suggestions will be appreciated.

Updated: I was told it is factory tested.
Without any issue just to close this topic and thanks for all the suggestions.

Electrical & Electronics

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Harvey Norman
Harvey Norman

closed Comments

  • AssociatedMistaL @ Harvey Norman on 22/08/2020 - 08:15
    +3

    The only logical solution would be..

    To call them or send them a message to raise your concern?

  • Sum-Ting Wong on 22/08/2020 - 08:21
    +2

    You should immediately launch legal action against them, call A Current Affair, leave negative reviews, and shame them on twitter and facebook until they replace your appliance with a new one out of the box.

    Or you could just talk to them or the manufacturer regarding your concerns.

    • unomcheap on 22/08/2020 - 08:38

      Thanks mate
      I am going to. Just want to be prepared and make sure there shouldn’t water in there in any circumstances.

  • AlanJ on 22/08/2020 - 08:24

    Did the delivery people do the installation into the taps for you? That could well be the source of the water you found. I wouldn't be too hasty about this, but assume that Harvey Norman will treat you honestly. Give them a ring and tell them exactly what is worrying you. If you got a display model by mistake (but I can't see any reason why a display model would have water in it… don't these just sit on the showroom floor?), they will surely be eager to make amends.

    • Presence on 22/08/2020 - 08:28

      I don't think dryers get connected to taps? My guess is the water is from someone else drying their clothes.

    • unomcheap on 22/08/2020 - 08:29

      No installation, hose still in the bag

      • Nugs on 22/08/2020 - 08:50

        Have you fully read the instructions?
        It might mention that a factory test will result in "some" residual moisture
        .

  • WreckTangle on 22/08/2020 - 08:25

    Yeah, it does sound used

  • GangGang on 22/08/2020 - 08:44

    The best suggestion would be to immediately call Harvey Norman when they open today.

  • Brick Tamland on 22/08/2020 - 08:55

    Was it a Bosch?

    If its a Bosch they test them at the factory and often have water still in them when they ship.

    • unomcheap on 22/08/2020 - 09:14

      Thanks a lot mate.
      That make sense.
      There is about half bottle of water instead of “moisture”.
      I just rang Harvey Norman and they have no idea why there is water in it.

  • [Deactivated] on 22/08/2020 - 09:11

    Depends on the brand it could have a faulty inlet valve which let water in when it was connected to the taps.
    Time to launch legal action against HN.

  • ausdday on 22/08/2020 - 09:12

    At the same time, i think it would be weird if someone really bring wet clothes to HN to try out the dryer.

    It might be demo unit, but having water in them sounds odd.

    • elgrande on 22/08/2020 - 09:24

      They must have tested out a washing machine first.

  • Amaris on 22/08/2020 - 09:25

    I was told it is factory tested.

    🤔

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