Amazon Price Drop Difference

cuteseal on 24/08/2020 - 11:38
Last edited 24/08/2020 - 13:10

Hi all, I purchased a lawn mower on Amazon AU and it has dropped 45% today due to being listed as Deal of the Day.

I've engaged Amazon support to see if they can refund the difference, but the CSR said they can't issue a refund, but he advised me to return the item and purchase the new item at the new price, and he will organise the pre-paid return labels.

I stressed that they are saving money on shipping both ways if they just issue me the refund, but he is adamant that I should just return it as per policy, as I can return them item for a full refund within 30 days.

Any advice on what I should do? I feel bad doing the return as I've already used the lawn mower and would be more than happy to keep it.
I was thinking the other way would be to order the new item and the post the new item back once it gets here.
It seems silly incurring more costs to them when they could just do the refund and achieve the same outcome.
Plus the shipping both ways isn't good for the environment and the postal system.

I'm also concerned that my account might be flagged for "gaming the system".

Edit: forgot to mention, but I purchased it on the 16/8 (8 days ago) and it arrived 20/8 (4 days ago).

Edit: followed suggestions from commenters and they finally issued a credit for the difference. Thanks all!

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closed Comments

  • PissLUR on 24/08/2020 - 11:39
    +4

    try another CSR. keep trying til you get your refund.

    • cuteseal on 24/08/2020 - 12:03

      Thanks I'll try a couple more times otherwise I might have go the return route.

  • gmail92 on 24/08/2020 - 11:44
    +2

    Could be more of a process related issue; where it is much harder to get approval/paperwork for a substantial partial refund than to process the reversal of one transaction and the additional of a new transaction. Just a guess.

  • Tandako on 24/08/2020 - 11:45
    +2

    This is standard for them, you might get a csr that can refund the difference, but almost always you have to send the item back and repurchase it.

    You won't get banned unless you do it like everyday.

  • spackbace on 24/08/2020 - 11:52
    +1

    Hi all, I purchased a lawn mower on Amazon AU

    I've already used the lawn mower

    So the thing is, we're not talking a relatively short period of time here. Inside 30 days yes, but over a week…

    • cuteseal on 24/08/2020 - 11:58

      Hi yes, I forgot to mention that detail but I bought it on the 16th, so purchased 8 days ago if you want to be 100% accurate.
      It arrived on Thursday the 20th so I've had in my possession literally 4 days.

  • JimmyF on 24/08/2020 - 12:16

    How much are you saving?

    • cuteseal on 24/08/2020 - 12:19

      129.00 -> 70.90 so $58.10 or 45%

  • Flowerbomb on 24/08/2020 - 12:26

    I had 2 such experiences with amazon. First one was, the price dropped like $15 and the item was unused, they issued me a voucher (an amount above the price drop). Second experience, the price dropped $40 2 days after purchasing (before the item was received), and they issued a refund of the price difference to my credit card.

    • cuteseal on 24/08/2020 - 12:40

      Thanks for sharing that, good to know. I'm attempting again, to get a refund.

  • cuteseal on 24/08/2020 - 13:09
    +3

    Thanks all, I tried with a different CSR and he advised the return/refund thing again.
    However as suggested I pushed and he escalated to his supervisor and they finally agreed to issue a $60 promotional credit towards future purchases.

    I'm more than happy with that - thank you for your suggestions everyone. Win win for all parties.

  • nerdycat on 24/08/2020 - 14:59

    I've also found if Chat CSR doenst get anywhere, then using the phone call CSR option normally gets me to an acceptable arrangement.

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