I had placed an order with First choice liquor store and it has been 11 days and they haven't delivered. Frustrated, as I am in Melbourne which is metro region and I didn't get any update from the store, I sent them an email to follow up. When I didn't get any actual response from them I called, a guy picked up. I explained him the issue he asked me to be on hold and then disconnected my phone. Thereafter I continued to contact them (tried various phones as well) but to no avail. Anyways then I went on to see their reviews- explained it all their service appears to be very bad and the worst part is they don't seem to be concerned about my sorts of issues at all.
I understand it is their business they can run they want to but I am caught up on this shit! Does anyone have any idea or suggestions as to how can I get myself heard? And escalate my complaint- it is simply neither fair or reasonable.
I am clear that they don't give shit about these issues or at the minimum they can't be bothered but is there no agency or complaint escalation mechanism for consumers? I can't find their own exec's contact detail , so looking for some answers. If there is nothing I can do then so be it .I guess I will go through my credit card company