I Am Planning to Get a Sony WH-1000XM4 but It Seems There Are Problems with Static/Crackling Noise

LOZNathan on 31/08/2020 - 13:41
Last edited 31/08/2020 - 13:42

Hi guys,

I did some research before getting a Sony WH-1000XM4, and found static/crackling noise issue with this expensive headphone. Someone also recorded crackling noise and put it on youtube. The same issue can also be found from amazon users' comments. It seems many people here ordered this pair of headphone, so would you please let me know if any of you got the same problem with it?

https://www.youtube.com/watch?v=aCD9grHot20&feature=youtu.be

Thanks

Electrical & Electronics Headphones Sony

Comments

  • Gnostikos on 31/08/2020 - 13:59
    +6

    This issue existed in the XM3s as well but given how hugely popular the Sony WH-1000s have been and how many have sold worldwide, these issues are statistically pretty insignificant.

    My XM3s are still working well.

    • Drakesy on 31/08/2020 - 14:03
      +4

      +1
      XM3's for me are still terrific, no need to upgrade.

      • kerfuffle on 31/08/2020 - 14:14
        +2

        +1
        My XM3s are also still terrific and I also see no need to upgrade

        • knobbs on 31/08/2020 - 14:34
          +5

          I don't own XM3's so no need to upgrade

          • bloom on 31/08/2020 - 16:57
            +1

            @knobbs: I got XM2s and have never tried XM3 or 4 so no need to upgrade

  • [Deactivated] on 31/08/2020 - 15:16
    +1

    I proudly own the headphones in question and regularly wear them in public

  • life is suffering on 31/08/2020 - 15:25
    +1

    new products sometimes have issues but this one looks like it can be fixed using software(guessing) but as everyone has already said these are good gen of headphones.

  • JimmyF on 31/08/2020 - 15:59
    +1

    I did some research before getting a Sony WH-1000XM4, and found static/crackling noise issue with this expensive headphone

    Was around in the XM3 series as well, mine don't have them and many others don't. So luck of the draw.

  • Jenus on 31/08/2020 - 16:28
    +2

    It's hit and miss. I have issues with my headphones and Sony's aftersales can be really bad. So buyer beware.

    Check out my rant: https://www.ozbargain.com.au/node/560987

    • OZNathan on 31/08/2020 - 21:19

      After going through your post together with some on reddit posted there, I decided to stop thinking about buying WH-1000XM3/WH-1000XM4. It is not worth spending money on that bad hardware quality at all.

  • apu on 31/08/2020 - 17:04
    +2

    My XM3's purchased through Amazon had the issue almost immediately. I got lazy and didn't bother following up under warranty as it was intermittent. Seeing the recent feedback relating to sweat/moisture in the ear cup, it makes a lot of sense and correlates to my experience.

  • sim36 on 17/09/2020 - 09:57
    +1

    Sony support is great from xm3 so buy with confidence.

  • Chinthakaj on 18/09/2020 - 11:23
    +1

    Own and love the XM3's , never had any static issue with them. Would def recommend the XM4's based on my experience if you have not previously owned a pair.

    Addictedtoaudio.com.au have great support and no questions asked replacement for anything faulty.

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